Manage user seats

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Each ActiveCampaign account comes with at least one user seat. User seats can be thought of as user licenses. In this article, you’ll learn how to assign user seats, purchase additional user seats, and delete a user from your account.

Take note

  • Any user in the Admin group can add new users and manage user permissions
  • Primary admins can remove account users
  • Marketing Lite accounts can purchase two additional seats from their account. If you are on a Marketing Lite plan and wish to purchase more than two additional seats, please submit a request to our Support team
  • All plans outside of Marketing Lite can purchase as many additional seats as they need
  • Pricing and purchasing of additional seats can be completed on the Billing & Upgrade page and the Users and Groups page of your account

Assign a user seat

Once a user is assigned a seat, they can log into your shared ActiveCampaign account and manage various features. You can also reassign seats to other people in your organization as needed.

To assign a user seat:

  1. Click Settings on the left menu.
  2. Click the “Users and Groups” option.
  3. Click the “Add a new user” button.
  4. A modal window will appear. Complete the fields provided.
  5. Click "Add user."

Purchase additional user seats

You can purchase additional user seats if all included seats are assigned. This can be done from the Billing & Upgrade page and the Settings > Users and Groups page in your account.

You can also remove purchased seats from the Billing & Upgrade page.

Billing and Upgrade page

You do not need to assign all included seats to purchase additional seats from this page.

To purchase or remove an additional seat:

  1. Click your name on the lower left corner of your ActiveCampaign account.
  2. A modal window will appear. Click “Billing & Upgrade.”
  3. Click the "Edit" link next to "X User Seat." This is under your plan name on the top right of your screen.
  4. A modal window will appear. Use the plus (+) and minus (-) buttons to choose the number of seats you want to purchase or remove.

  5. Click the “Continue” button.

  6. Review the information on the next screen. To complete the purchase, click the “Confirm purchase” button.

Alternatively, you can purchase additional seats on the “Usage” page. To get there, click the “Usage” tab on the Billing page. Here, you will see your current plan, number of contacts, and number of users. To purchase more user seats, click the “Purchase” link in the “Users” box and follow the steps to complete your purchase.

Users and Groups page

You need to fill all seats before you purchase additional seats from this page. 

To purchase an additional seat:

  1. Click “Settings” on the left menu.
  2. Click the “Users and Groups” option.
  3. Click the “Add a new user” button.
  4. A modal window will appear. Use the minus (-) and plus (+) buttons to choose the number of seats you want to purchase or remove.
  5. Click the “Continue” button.
  6. Review the information on the next screen. To complete the purchase, click the “Confirm purchase” button.

Deleting users from your ActiveCampaign account

Deleting account users prevents those individuals from logging into your ActiveCampaign account and managing various features. You may want to delete an account user if the individual no longer works at your company or changed roles within your organization.

Deleting a user will not remove the number of user seats associated with your account. Once a user is deleted, you can reassign the seat to another person in your organization or leave it empty.

Before deleting a user from your account, please note the following:

  • Only the Primary Account Admin can delete account users
  • Once you delete a user, the action cannot be undone
  • If the deleted user owns any lists, those lists will be reassigned to the Primary Account Admin
  • Any deleted user's deals will need to be assigned to a different user by the Primary Account Admin

Delete a user from your account:

  1. Click Settings on the left menu.
  2. Click "Users and Groups" on the left menu.
  3. Locate the user you want to delete. Then either:
    • Click the checkbox next to their name, then click "Delete" or
    • Click the down caret next to the "Edit" button, then click "Delete"
  4. If the user you're deleting owns any deals in your account, a pop-up will appear where you need to reassign their deals to another user.
  5. A modal window will appear. Click the "Delete users" button. 

The user will be removed from your account. 

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