Does ActiveCampaign automatically increase my contact limit?

No. We do not automatically increase your contact limit unless you have enabled auto-upgrade in your account. This article explains how to increase your contact limit manually and how to enable auto-upgrade in your ActiveCampaign account

Take note

• Only Primary Admins or an Admin with billing permissions can increase contact limits
• If you approach your contact limit, we'll display a banner on each page in your account where you can take action, or you can follow the instructions below

Increase your contact limit

1. Log into your ActiveCampaign account. 
2. Click your profile > Billing & Upgrade.
3. Click the "Edit" link next to your contact amount.
4. A modal window will appear. Use the dropdown to increase your contact limit. 
5. Click the "Update contact limit" button.
6. Follow the steps to confirm your purchase. 

If you need to decrease your contact limit, please contact our Customer Experience team. 

Turn on auto-upgrade

1. Log into your ActiveCampaign account.
2. Click your profile > Billing & Upgrade.
3. Under “Automatic Upgrades,” click the “Edit” link next to “Contact limit.”
4. A modal will appear. Click the toggle button on to confirm auto-upgrade terms.
5. Click the “Confirm” button to confirm account changes.