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Stay informed about changes to the ActiveCampaign platform on our Release Updates page.

  1. ActiveCampaign Help Center
  2. Account, Billing, & Setup
  3. Common Questions & Troubleshooting

Common Questions & Troubleshooting

  • Are upgrades prorated?
  • Automations are not visible to some users
  • Basic troubleshooting steps for your ActiveCampaign account
  • Cloudflare or 504 errors
  • Custom domain name versus Mailserver Domain
  • Does ActiveCampaign automatically increase my contact limit?
  • Does ActiveCampaign have a VAT number?
  • How do I change my account name?
  • How do I change my VAT number with ActiveCampaign?
  • How do I change the Primary Admin username?
  • How do I set permissions for my marketing user group?
  • How do I set up a custom domain name (CNAME) in ActiveCampaign?
  • How to change the login email
  • I have a contact in multiple lists. Do I get charged for each list they’re in?
  • Minimum permissions to access the Exclusion list
  • Troubleshooting issues with domain authentication
  • Troubleshooting login issues
  • Unarchive your ActiveCampaign account
  • Updates to the Advanced Settings Page FAQ
  • What is a sandbox account?
  • What timezone is used when displaying timestamps in the web app?
  • Why didn't I receive a notification email?
  • Why is my ActiveCampaign account under review?
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