How do I delete contacts?



To delete a single contact:

  1. Click “Contacts” on the left menu.
  2. Go to the profile page for that contact.
  3. Click on the gear icon located next to their name.
    Gear Icon next to name.jpg
  4. Select “Delete.”
    Delete under gear icon menu.jpg
  5. Click “Delete” again to confirm this action. Click “OK” to exit.
    Delete button.jpg

If you want to remove a group of contacts, you can use our  List Cleanup tool. Note that this feature is only available on ActiveCampaign accounts created before February 22, 2022.

To remove unengaged contacts from your account, we recommend using the Engagement Management tool.

Once you delete a contact from your account, the action cannot be undone and we will not be able to recover them for you. It is also important to note that all accounts have a monthly delete limit. Once you reach that limit, you will not be able to delete any more contacts until your next billing period.

This help article contains information to help you prepare for GDPR. See Article 17, Right to erasure.

Click here to learn more about the GDPR.

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