Contact Management
Add and manage contacts, learn about segmenting, and keep your lists clean.
Get Started with Contacts
- ★ How does contact management work in ActiveCampaign?
- What does it mean if a contact is active, unconfirmed, unsubscribed, or bounced?
- How to organize your contacts in ActiveCampaign
- How to sort and filter contacts in your ActiveCampaign account
- Social Data (ERJA)
- Contact Scoring in ActiveCampaign
Add & Export Contacts
- How to add Contacts to your ActiveCampaign account
- Enable the Subscribe by SMS feature
- How to prepare your CSV file for importing contacts in ActiveCampaign
- How do I import contacts using the copy and paste option?
- Subscribe by email opt-in method
- Database sync for importing contacts
Edit & Delete Contacts
Lists, Tags, & Fields
- How to create a list in ActiveCampaign
- Get notified when contacts subscribe or unsubscribe from your list
- How to change the name of your list
- How to add contacts to the Exclusion List
- When to use custom fields and tags with contacts
- How to add a default value to a personalization tag (video)
Segments & Advanced Search
- How to create segments in ActiveCampaign
- How to use and/or conditions in ActiveCampaign segments
- Where are my segments located?
- How to edit a segment (video)
- Custom contact field overview
- How to delete a segment
Accounts (Business Accounts)
- How to find the Account Owner User ID
- How to assign ownership of accounts
- How to use the filter and search options on the Accounts Overview page
- Export accounts from ActiveCampaign
- How to import Accounts from a CSV file
- How to use Accounts in ActiveCampaign
Common Questions & Troubleshooting
- Is there a digit limitation for the number field?
- Contact not receiving emails but appears to be subscribed
- How can I pull an average open rate per list?
- When filtering contacts in the Contact overview page by Tag, List, or Status, the numbers do not match
- Are name changes automatically reflected in all parts of the platform?
- Under what conditions will list subscription notifications be sent?