Contact Management
Add and manage contacts, learn about segmenting, and keep your lists clean.
Get Started with Contacts
- ★ How does contact management work in ActiveCampaign?
- Contact list statuses explained
- How to organize your contacts in ActiveCampaign
- How to sort and filter contacts in your ActiveCampaign account
- Social Data (ERJA)
- Contact Scoring in ActiveCampaign
Add & Export Contacts
- Add contacts to your ActiveCampaign account
- Enable the Subscribe by SMS feature
- How to prepare your CSV file for importing contacts in ActiveCampaign
- How do I import contacts using the copy and paste option?
- Subscribe by email opt-in method
- Database sync for importing contacts
Edit & Delete Contacts
- Restore deleted contact records
- Attach files to a Contact record
- Edit multiple contacts with the Bulk Editor
- How to merge contacts
- How to use the List Cleanup Tool in ActiveCampaign
- How to delete contact records
Lists, Tags, & Fields
- Convert your lists to communication-based lists
- Create an email marketing list in ActiveCampaign
- Get notified when contacts subscribe or unsubscribe from your list
- How to change the name of your list
- Exclusion list overview
- When to use custom fields and tags with contacts
Segments & Advanced Search
- ActiveCampaign SMS segment conditions
- Convert your legacy list segments to the new segments experience
- Segmenting based on how contacts entered an automation in ActiveCampaign
- Segmenting with activity windows in ActiveCampaign
- How to use "Starts with" operators in ActiveCampaign segments
- ActiveCampaign contact list status segment conditions
Accounts (Business Accounts)
- Connect contacts with accounts with a CSV import
- Send a direct 1:1 email from an account record
- Attach files to an Account record
- How to bulk edit Accounts
- How to find the Account Owner User ID
- How to assign ownership of accounts
Common Questions & Troubleshooting
- Why do I have more contacts than my total contacts when I calculate by status?
- Where can I find my lists?
- Is there a digit limitation for the number field?
- Contact not receiving emails but appears to be subscribed (Exclusion List)
- How can I pull an average open rate per list?
- Filtered contact amounts are not matching the total contact number in the Contact overview page