How to change sender details in an automated campaign

In this article, you will learn how to change the "From" name and email address (sender details) for these messages.

Take note

If editing an “Active” automation, set the automation to “Inactive” first. Once you’re done editing the automation, set it back to “Active” so contacts can continue to enter your automation and proceed through your workflow.

Change sender details in bulk with the "Messages" tab

To edit sender details for all automated campaigns at once for an automation:

1. Click Automations on the left menu.
2. Click on an existing automation or create a new one.
3. Click the arrow ("<<" icon) located on the top right of the automation canvas.
   
4. The Settings tab will expand and display automation-level settings. Click the “Messages” tab.
5. To update sender details and the reply-to email address for all campaigns, click “Edit all.”
6. To update sender details and the reply-to email address for some campaigns, click each campaign you want to edit, then click “Edit sender.”
7. A modal window will open. Update the sender information and reply-to email address.
8. When finished, click “Save.”

Update sender details from the "Send an email" modal

In this section, you will learn how to update the sender details for a single campaign using the "Send an email" modal. 

1. Click Automations on the left menu.
2. Click on an existing automation or create a new one.
3. Locate the "Send an email" action containing the campaign you want to modify.
4. Click the action to open the "Send an email" modal.
5. Click "Edit" in the "From" field.
6. Update the name and email address.
7. Click "Done."
8. Click "Save."

Update sender details from the "Campaign Settings" modal

In this section, you'll learn how to update the sender details for a single campaign using the "Camapgin Settings" modal. 

1. Click Automations on the left menu.
2. Click on an existing automation or create a new one.
3. Locate the "Send an email" action containing the campaign you want to modify.
4. Click the action to open the "Send an email" modal.
5. Hover your mouse over the design preview and click the "Edit Design" button to open the email designer. 
6. Click "Settings" (gear icon) on the top right.
7. A modal window will appear. Update the "From" information.
8. Click "Save."