In this article, we will list why you did not receive a notification email when a contact submits a form or when a contact reaches the "Send a notification" action in your automation.
To learn more about managing notifications in your account.
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Your “From” email address matches your “To” email address.
When setting up a notification, you can set a “From” email address and a “To” email address. The notification will not get delivered if these two email addresses are the same. To prevent this, we recommend using a “To” email address different from your “From” email address. -
Your “From” email address and “To” email address use the same domain.
If your “From” and “To” email address use the same domain, such as “@mycompany.com” this can cause deliverability issues. We recommend working with your IT team to whitelist our IP ranges. You can also change either the “From” or “To” email address so that they use different domains.
If neither one of these solutions resolve your issue, please contact our Customer Experience Team and they will be happy to assist you further.