Troubleshooting WooCommerce Deep Data integration connection issues

If you’re receiving a “Your WooCommerce version is not supported by our integration. We support versions 3.0.x or later” message when setting up the WooCommerce Deep Data integration, there could be a few reasons why. In this article, you’ll learn how to troubleshoot this common issue so you can successfully sync contacts and other actionable data to your ActiveCampaign account.

First, verify that you’re using WooCommerce 3.0 or greater. If you’re on a previous version of WooCommerce, you will need to upgrade to the most recent version.

If you have the latest version of WooCommerce and are still receiving this message, check the following:

  • You are using the correct store URL:
    Correct: https://my-store.com
    Incorrect: https://my-store.com/shop
  • Your store URL is using HTTPS and not HTTP
  • The WooCommerce Rest API is enabled:
  • Ensure permalinks are correctly configured. All permalink options in the red box below will work, including: "Day and name," "Month and name," "Numeric," "Post name," and "Custom Structure."

    Using the "Plain" permalinks option will not work with this integration.

If you’ve checked every step above and are still receiving this error message, please reach out to our support team.

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