Troubleshooting WooCommerce Deep Data integration connection issues

If you’re receiving a “Your WooCommerce version is not supported by our integration. We support versions 3.0.x or later” message when setting up the WooCommerce Deep Data integration, there could be a few reasons why. In this article, you’ll learn how to troubleshoot this common issue so you can successfully sync contacts and other actionable data to your ActiveCampaign account.

First, verify that you’re using WooCommerce 3.0 or greater. If you’re on a previous version of WooCommerce, you will need to upgrade to the most recent version.

If you have the latest version of WooCommerce and are still receiving this message, check the following:

  • You are using the correct store URL:
    Correct: https://my-store.com
    Incorrect https://my-store.com/shop
  • Your store URL is using HTTPS and not HTTP.
  • The WooCommerce Rest API is enabled:

    enable_rest_api.png

    • Your permalinks are correctly configured:

      permalinks.png

If you’ve checked every step above and are still receiving this error message, please reach out to our support team.

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