If you’re receiving an error message when setting up the WooCommerce Deep Data integration, there could be a few reasons. In this article, we'll list connection errors that can appear when configuring the WooCommerce Deep Data integration and what you can do to troubleshoot them.
WooCommerce Connection Error
What to check:
- Your protocol
Some WooCommerce store URLs use an HTTP protocol while others use an HTTPS protocol. Double-check to see which protocol you're using. Depending on your server configuration, you may need to try both protocols to see which works. - Your SSL certificate
Your SSL certificate may have an issue. You must work with your server admin or the individual who set up the SSL, to diagnose and fix any SSL certificate issues. You can also use this SSL checker to diagnose problems with your SSL certificate installation.
WooCommerce API Misconfigured
What to check:
- Is your WooCommerce Rest API enabled?
In your WooCommerce plugin in your WordPress account, ensure that the "Enable the REST API" box is checked. If it's not, check the box and click "Save Changes"
- Permalink configuration
Permalinks are the permanent URLs of your individual blog post or page on your WordPress site. You'll need to make sure that they're configured correctly. All permalink options in the red box in the image below will work, including: "Day and name," "Month and name," "Numeric," "Post name," and "Custom Structure."
Using the "Plain" permalinks option will not work with this integration.
- Your .htaccess file
You'll need to make sure that the .htaccess file in your WordPress account does not include default WordPress rewrite rules:
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
Server-related configuration can affect access to your WordPress site and the WooCommerce API endpoints. You may need to consult a server admin if the issues persist, or consult with someone familiar with maintaining or troubleshooting your web server configuration.
WooCommerce Plugin Not Detected
What to check:
- Your WooCommerce plugin in your WordPress install
Ensure the WooCommerce WordPress plugin is installed and enabled in your WordPress account.
Invalid WooCommerce URL
What to check:
- Your store URL
Make sure that the store URL you used to set up the Deep Data integration does not include "/shop" at the end of the store URL. For example:
Correct: https://my-store.com
Incorrect: https://my-store.com/shop
You can check this in your ActiveCampaign account by clicking "Settings" then "Integrations." Once there, click the WooCommerce integration. From here, you'll need to disconnect your store, then reconnect it using the correct URL.
Unexpected Error
In rare cases, this error may appear. If you see this error, please contact our Customer Experience Team and we can help you resolve the connection issue.