If you have questions or experience issues using your ActiveCampaign account, you can access our self-service help articles, community, courses, and webinars. We can also assist you through email and chat.
In this article, you’ll learn how to contact our Customer Experience team and find the resources you need to help you with your account.
Contact our Customer Experience team
We have two Customer Help teams tailored to meet your needs based on where you are in your journey with us:
Potential and Trial Customers - Our Activation Team is ready to help. They'll guide you through everything ActiveCampaign offers, from understanding the basics to preparing your account for a seamless start.
Paying Customers - Our dedicated Customer Experience Team is on standby to assist; whether you're looking to deepen your ActiveCampaign knowledge, achieve specific goals, or troubleshoot any issues, they've got you covered.
Help channel coverage may vary during regional public holidays.
Contact Customer Experience through live chat
If your account is managed by an Agency Partner (aka Reseller), you may not have access to the "Get Help" option or in-app chat. Instead, we recommend contacting your Reseller for assistance with your account.
If you have ActiveCampaign branding or in-app chat toggled off under Settings > Appearance settings in your account, you may not be able to access live chat.
Live chat with our team (English only).
Our live chat is available:
- Monday - Friday from 3 am - 11 pm, American Central Time (CT)
- Sunday from 6 pm - 11 pm, American Central Time (CT)
Learn how to convert these hours to your time zone.
Access live chat
To access live chat:
- Log into your ActiveCampaign account.
-
Click the Help bubble icon > Chat with us.
- A chat widget will appear on the bottom right corner of your screen. In the space provided, type your inquiry.
To learn how to access your open help requests, read the article on how to view past help requests.
Self-service options
The ActiveCampaign Help Center
All customers have access to our Help Center, which contains self-service articles in the following languages:
- English
- Portuguese
- Spanish
- French
- German
- Italian
This resource is excellent for feature walkthroughs, how-to’s, quick answers, and troubleshooting.
Access self-service articles from your account
- Log into your ActiveCampaign account.
-
Click the Help bubble icon > Help Docs.
- A “Get Help” sidebar will open on the left. Type your inquiry into the search box, then choose a suggested article.
You can also directly visit the ActiveCampaign Help Center.
Join the ActiveCampaign community
Join our community, browse topics, and pose questions to other users.
English accounts:
- Log into your ActiveCampaign account.
-
Click the Help bubble icon > Community.
A new window or tab will open in your browser and bring you to the ActiveCampaign community.
Non-English accounts, visit our Community page.
Learn about feature releases
To explore your account's latest product updates and enhancements, view our Release Notes.
You can also access release notes from your account (English accounts only). To do so:
- Log into your ActiveCampaign account.
-
Click the Help bubble icon > What's New. A "Product updates" sidebar will open.
- Click any of the Product Updates articles for more information.
Read and subscribe to the ActiveCampaign blog
The ActiveCampaign blog makes it easy for you to stay up-to-date on product releases, learn marketing best practices, and read tips on how to best use the platform for your business.
To read the blog and sign up for our newsletter, visit the ActiveCampaign Blog.
Getting started resources
Access the Getting Started Hub
If you’re new to ActiveCampaign and unsure where to begin, check out our Getting Started hub.
- Download your Getting Started Checklist
- Get a complete tour of the ActiveCampaign platform
- Register for Accelerated Onboarding walkthroughs
- Book a 1:1 help session
- Join the ActiveCampaign Community
- Register for Study Hall
Enroll in the Getting Started with ActiveCampaign course
Learn from a series of quick videos that teach basic marketing strategy while walking you through the
ActiveCampaign platform. This free course is designed for any ActiveCampaign customer.
In this course, you'll learn how to:
- Set up your account
- Enable Site Tracking
- Create a list
- Import contacts
- Segment contacts
- Create an email template and send a campaign
- Build an automation
- Create and manage a sales pipeline
To enroll for free, visit Getting Started with ActiveCampaign.
Webinars and in-person events
Accelerated Onboarding is a 90-minute webinar that teaches you the introductory strategies and navigation within the platform as a new customer. It also covers different topics on how you can effectively lear, build, and organize your ActiveCampaign account.
To learn more and register for the webinar series, visit the Accelerated Onboarding page.
To view other training webinars, visit the ActiveCampaign Training Webinars page.
Attend a Study Hall session
Study Hall is a live, in-person, two-day workshop that helps you learn the principles and best practices with using ActiveCampaign.
Sign up for a Study Hall session.