Get help with your ActiveCampaign account

If you have questions or experience issues using your ActiveCampaign account, you can access our self-service help articles, community, courses, and webinars. We can also assist you through email and chat.

In this article, you’ll learn how to get help and find the resources you need to help you with your account.

Take note

We may ask for your Account ID to help find your account. Learn how to find your ActiveCampaign Account ID.

Get Help through chat

Live chat with our team (English only).

If you are logged in to your account, you can access live support through Active Intelligence. If you are not logged in, you can reach our team through the ActiveCampaign contact page.

If you're a paying customer accessing chat through your account, our live chat is available:

• Monday - Friday from 3 am - 11 pm, American Central Time (CT)
• Sunday from 6 pm - 11 pm, American Central Time (CT)

If you're not logged in to your account, chat availability may differ. 

Learn how to convert these hours to your time zone.

Chat when you are logged in

When you are logged in to your ActiveCampaign account, the main way to get help is by chatting with Active Intelligence. You can:

• Access live support through the Customer Experience Team when available for your account
• Submit a support request
• Get links to relevant help articles
• Ask questions about how to use ActiveCampaign

You can reach these options from the Active Intelligence homepage or sidebar:

1. Access the Active Intelligence homepage by logging in (it will be the first page) or by clicking the ActiveCampaign logo in the top menu if already logged in. To open the Active Intelligence sidebar, click the Active Intelligence icon from any page except the homepage.
2. In the prompt field, type your question or describe what you are trying to do.
3. Review the suggestions. 

4. To connect with a live agent, ask to start a chat in the Active Intelligence chat at any time. Active Intelligence may also connect you to a live agent chat based on your inquiry

     If you are outside of chat hours, a support ticket will automatically be made.

5.  When you connect with a live agent, a “Support” tab opens within Active Intelligence. You can continue your live agent chat in the “Support” tab from the homepage or sidebar while you keep using your account:
   • The “Support” tab will remain available as you move between Active Intelligence chats

   • If you navigate to another page, click the notification icon at the top of your Active Campaign to return to the chat

       If you refresh your browser while the Support tab is open, your session may disconnect. You can return to your chat history to review the conversation.

6. When you are done chatting, click the “X” next to the “Support” tab. A modal will pop up.

7. Click “Yes, close” to end the chat.

     If you close the chat and need further assistance, you will need to start a new chat with a live agent.

Chat when you are not logged in

If you cannot log in or prefer not to, you can reach our Customer Experience Team via the ActiveCampaign contact page. Click the chat bubble at the bottom right of the page to start a chat.

Chat for Agency Partner (aka Reseller) accounts

If your account is managed by an Agency Partner (aka Reseller), you may not have access to the "Get Help" option or in-app chat below. Instead, we recommend contacting your Reseller for assistance with your account. 

To access chat (if available for your account):

1. Log in to your ActiveCampaign account. 
2. Click the Help icon (Top right of your screen) > Chat with us.
   
   
    
3. A chat widget will appear where you can get help with your inquiry.

To learn how to access your open help requests, read the article on how to view past help requests.

Get help through virtual assistant

ActiveCampaign’s virtual assistant allows you to make a phone call to ActiveCampaign AI support, learn how Active Intelligence fits into your strategy, receive marketing strategy support, and step-by-step guidance anytime you need it.

There are two ways to reach your virtual assistant:

1. Via web browser:
   • Go to the ActiveCampaign contact page.
   • Click the phone icon under “Call your virtual assistant.”
   • A window will open to begin your call.
   • The virtual assistant will ask for your ActiveCampaign Account ID. 
2. Via phone:
   • Dial +1 (866)876-9691 on your phone to begin your call.
   • The virtual assistant will ask for your ActiveCampaign Account ID.

Self-service options

The ActiveCampaign Help Center

All customers have access to our Help Center, which contains self-service articles in the following languages:

• English
• Portuguese
• Spanish
• French
• German
• Italian

This resource is excellent for feature walkthroughs, how-tos, quick answers, and troubleshooting.

Access self-service articles from your account

1. Log in to your ActiveCampaign account. 
2. Click the Help icon (Top right of your screen) > Help Docs.
   
   
    
3. A “Get Help” sidebar will open on the left. Type your inquiry into the search box, then choose a suggested article.

You can also directly visit the ActiveCampaign Help Center. 

Join the ActiveCampaign community

Join our community, browse topics, and pose questions to other users.

English accounts:

1. Log in to your ActiveCampaign account. 
2. Click the Help icon (Top right of your screen) > Community.
   
   

A new window or tab will open in your browser and bring you to the ActiveCampaign community.

Non-English accounts, visit our Community page.

Learn about feature releases

To explore your account's latest product updates and enhancements, view our Release Notes.

You can also access release notes from your account (English accounts only). To do so:

1. Log in to your ActiveCampaign account. 
2. Click the Help icon (Top right of your screen) > What's New. A "Product updates" sidebar will open.
   
   
    
3. Click any of the Product Updates articles for more information. 

Read and subscribe to the ActiveCampaign blog

The ActiveCampaign blog makes it easy for you to stay up-to-date on product releases, learn marketing best practices, and read tips on how to best use the platform for your business.

To read the blog and sign up for our newsletter, visit the ActiveCampaign Blog.

Getting started resources

Access the Getting Started Hub

If you’re new to ActiveCampaign and unsure where to begin, check out our Getting Started hub.

• Download your Getting Started Checklist
• Get a complete tour of the ActiveCampaign platform
• Register for Accelerated Onboarding walkthroughs
• Book a 1:1 help session
• Join the ActiveCampaign Community
• Register for Study Hall

Enrol in the Getting Started with ActiveCampaign course

Learn from a series of quick videos that teach basic marketing strategy while walking you through the
ActiveCampaign platform. This free course is designed for any ActiveCampaign customer.

In this course, you'll learn how to:

• Set up your account
• Enable Site Tracking
• Create a list
• Import contacts
• Segment contacts
• Create an email template and send a campaign
• Build an automation
• Create and manage a sales pipeline

To enrol for free, visit Getting Started with ActiveCampaign.

Webinars and in-person events

Accelerated Onboarding is a 90-minute webinar that teaches you the introductory strategies and navigation within the platform as a new customer. It also covers different topics on how you can effectively lear, build, and organize your ActiveCampaign account. 

To learn more and register for the webinar series, visit the Accelerated Onboarding page.

To view other training webinars, visit the ActiveCampaign Training Webinars page.

Attend a Study Hall session

Study Hall is a live, in-person, two-day workshop that helps you learn the principles and best practices with using ActiveCampaign. 

Sign up for a Study Hall session.