How to get help with your ActiveCampaign account

In this article, you will find all of the resources you need to get help with using your ActiveCampaign account.

Getting started resources

Access the Getting Started Hub

Are you new to ActiveCampaign and not sure where to begin? Check out the ActiveCampaign Getting Started Hub.

This Hub is the first stop resource for all of your getting started needs:

  • Download your Getting Started Checklist
  • Get a complete tour of the ActiveCampaign platform
  • Register for Accelerated Onboarding walkthroughs
  • Book a 1:1 help session
  • Join the ActiveCampaign Community
  • Register for Study Hall

Access the Getting Started with ActiveCampaign Hub

Enroll in the Getting Started with ActiveCampaign course

Learn from a series of quick videos that teach basic marketing strategy while walking you through the ActiveCampaign platform. This free course is designed for any ActiveCampaign customer.

In this course, you'll learn how to:

  • Set up your account
  • Enable Site Tracking
  • Create a list
  • Import contacts
  • Segment contacts
  • Create an email template and send a campaign
  • Build an automation
  • Create and manage a sales pipeline

To enroll for free, visit Getting Started with ActiveCampaign.

Strategy and training

Attend the Accelerated Onboarding webinar

Accelerated Onboarding is a webinar series that will teach you the introductory strategies and navigation within the platform as a new customer. Each webinar will cover different topics on how you can effectively learn, build, and organize your account.

To learn more and register for the webinar series, visit the Accelerated Onboarding page.

To view other training webinars, visit the ActiveCampaign Training Webinars page.

Schedule a training session with an expert

Take advantage of our one-on-one training with a platform expert. These sessions are 30 minutes and will provide you with a detailed, guided walkthrough as well as marketing and strategy support.

Note: Accounts on the Plus plan receive 1 session per month, accounts on the Professional plan receive 3 sessions per month, and accounts on the Enterprise plan have unlimited sessions. Lite plans do not include one-on-one training.

To schedule a training session, visit the ActiveCampaign Training Webinars page.

Read and subscribe to the ActiveCampaign blog

The ActiveCampaign blog makes it easy for you to stay up-to-date on product releases, learn marketing best practices, and read tips on how to best use the platform for your business.

To read the blog and sign up for our newsletter, visit the ActiveCampaign Blog.

Self-service and support

Visit the ActiveCampaign Knowledge Base

The ActiveCampaign Knowledge Base is a great resource for feature walkthroughs, how-to’s, and quick answers. 

To learn more, visit the ActiveCampaign Knowledge Base.

Contact the ActiveCampaign Support Team

Our Support Team is ready and available to help through email and live chat.

To learn more about our Support hours and how to reach us, visit How to contact ActiveCampaign Support.

Join the ActiveCampaign community

Our User Forums and Facebook groups are a great way to learn from and collaborate with other ActiveCampaign users. Here you can learn and share best practices, tips, answers, advice, and more!

To learn more, visit the ActiveCampaign Community page.

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