How do I set up a custom domain name (CNAME) in ActiveCampaign?

Available on the Enterprise plan. 

You can mask your myaccount.activehosted.com URL with your own domain name by using a domain alias. Doing so will change the URL in which you log in to use your ActiveCampaign account. In addition, any links generated from your ActiveCampaign account will reflect your domain alias.

Step 1: Set up a CNAME

In order to use a custom domain name with ActiveCampaign, you will first need to set up a DNS record for a CNAME (or Canonical Name) with your domain registrar or hosting provider.

To illustrate, we will be using a Godaddy account to add a CNAME. The instructions below are specific to Godaddy and your own hosting provider may have a different set of instructions.

  1. Log into your Godaddy account.
  2. Click “Domains.”
  3. Click the “Manage DNS” link.
  4. Click "Add" and select CNAME from the dropdown list.
  5. Complete the fields listed:
    • Name: the sub-domain of the site. Ex. if your site is yourdomain.com, you can type in newsletter under host to have the newsletter.yourdomain.com URL
    • Value: type in your ActiveCampaign.com account. Ex. acdemo.activehosted.com
    • TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)
  6. Click "Save Zone File."

Step 2: Add the CNAME to your ActiveCampaign account

  1. Log into your ActiveCampaign account.
  2. Click "Settings" on the bottom left of your screen. 
  3. From the left side menu, select “Domains.”
  4. Type in the Domain Alias you created with your domain registrar or hosting provider.
  5. Click “Save Settings."

You’re all set! Now, all you have to do is go to your Domain Alias URL to log in o your ActiveCampaign account.

  It can take up to 48 hours for changes to take effect. If your CNAME does not work right away, it probably has not propagated yet.

About wildcard domains

You can use a wildcard domain for accounts that share the same domain (for example, activecampaign.com). If you use a wildcard domain (for example, "*.activehosted.com"), then you will need to configure where it points to in your DNS.

Add a new CNAME with a wildcard domain

Note that these steps are for GoDaddy. Steps may vary with your DNS provider.

  1. Log into your GoDaddy account. 
  2. Click “Domains.”
  3. Click “Manage DNS.”
  4. Click "Add" and select CNAME from the dropdown list.
  5. Complete the fields listed:
    • Host: The host name should be set to the wildcard (" * ")
    • Points to: This is the URL you are setting as the destination for the host. You will need to type managed-cname-fallback.activehosted.com in this field
    • TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)
  6. Click “Save.”

Fix your existing CNAME 

Note that these steps are for GoDaddy. Steps may vary with your DNS provider.

  1. Log into your GoDaddy account.
  2. Click “Domains.”
  3. Click “Manage DNS.”
  4. Click the pencil icon.
  5. Complete the fields listed:
    • Host: The host name should be set to the wildcard (" * ")
    • Points to: This is the URL you are setting as the destination for the host. You will need to type managed-cname-fallback.activehosted.com in this field
    • TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)
  6. Click “Save.”
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