How do I use a custom domain name (CNAME)?

You are able to use your own domain name so that instead of logging in at the default myaccount.activehosted.com, you can use log in at mynewdomain.com. Any links generated from your account will now reflect your domain alias.

This feature is available for Small Business and Enterprise plans only. 

Step 1: Set up a CNAME

In order to use a custom domain with ActiveCampaign, you would first need to set up a DNS record for a CNAME (or Canonical Name) with your domain registrar or hosting provider.

To illustrate, we will be using a Godaddy account to add a CNAME. The instructions below are specific to Godaddy and your own hosting provider may have a different set of instructions.

  1. Log into your Godaddy account
  2. Click “Domains”
  3. Click the “Manage DNS” link
  4. Click Add and select CNAME from the dropdown list
  5. Complete the fields listed:
    • Name: the sub-domain of the site. Ex. if your site is yourdomain.com, you can type in newsletter under host to have the email.yourdomain.com URL
    • Value: type in your ActiveCampaign.com account. Ex. acdemo.activehosted.com
    • TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)
  6. Click “Save”

Step 2: Add the CNAME to your ActiveCampaign account

  1. Log into your ActiveCampaign account and click on your avatar on the top right of your screen 
  2. Click “My Settings”



  3. From the left side menu, select “Domains” and type in the Domain Alias you created with your domain registrar or hosting provider



  4. Click “Save Settings

You’re all set! Now, all you have to do is go to your Domain Alias URL to login to your ActiveCampaign account. 

Please note: It can take up to 48 hours for changes to take effect. If your CNAME does not work right away, it probably has not propagated yet.

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