This article outlines supported countries and credits needed to send SMS messages.
Take Note
You must purchase the SMS add-on to use ActiveCampaign’s SMS feature.
Countries with local numbers
Below is a list of countries we support sending SMS messages to. These countries use local phone numbers. In addition, we've listed the number of credits used per sent message to those countries.
We do not support "From" numbers for Germany and Spain.
|
Country |
Credits per message sent |
|
Canada |
1 |
|
Netherlands |
11 |
|
Portugal |
5 |
|
Switzerland |
8 |
|
United Kingdom |
5 |
|
United States |
1 |
How local numbers are chosen
SMS messages are sent from automations.
When a contact from any country supported with a local number enters your automation and hits your “Send SMS” action, our SMS provider will select a “From” number that matches your contact’s country. That same number will be used to distribute your message.
For example, if a contact in the United Kingdom enters your SMS automation and encounters your SMS step, a United Kingdom phone number will be used to send the SMS and 5 credits will be deducted from your account.
The “From” phone numbers are chosen by our SMS provider and will vary.
Other countries you can send SMS messages to
View the list below of other countries we support sending SMS messages to, along with credits used per message.
SMS messages sent to these countries will originate from a USA number.
|
Country |
Credits per message |
|
Afghanistan |
10 |
|
Albania |
10 |
|
Algeria |
10 |
|
Andorra |
2 |
|
Angola |
7 |
|
Argentina |
8 |
|
Armenia |
10 |
|
Aruba |
6 |
|
Australia |
7 |
|
Austria |
11 |
|
Azerbaijan |
17 |
|
Bahrain |
3 |
|
Belarus |
7 |
|
Belgium |
12 |
|
Belize |
1 |
|
Benin |
10 |
|
Bhutan |
6 |
|
Bolivia |
8 |
|
Bosnia And Herzegovina |
10 |
|
Botswana |
12 |
|
Brazil |
7 |
|
Brunei Darussalam |
2 |
|
Bulgaria |
11 |
|
Burkina Faso |
4 |
|
Burundi |
10 |
|
Cameroon |
9 |
|
Chad |
10 |
|
Chile |
7 |
|
China |
3 |
|
Colombia |
6 |
|
Congo, Democratic Republic Of The |
6 |
|
Costa Rica |
5 |
|
Croatia |
6 |
|
Cuba |
10 |
|
Cyprus |
10 |
|
Czech Republic |
6 |
|
Denmark |
3 |
|
Djibouti |
12 |
|
Ecuador |
9 |
|
Egypt |
8 |
|
El Salvador |
5 |
|
Eritrea |
12 |
|
Estonia |
12 |
|
Ethiopia |
8 |
|
Faroe Islands |
2 |
|
Fiji |
12 |
|
Finland |
10 |
|
France |
9 |
|
French Guiana |
18 |
|
French Polynesia |
21 |
|
Gabon |
6 |
|
Gambia |
2 |
|
Georgia |
8 |
|
Germany |
10 |
|
Ghana |
6 |
|
Greece |
7 |
|
Guadeloupe |
11 |
|
Guatemala |
6 |
|
Guinea |
18 |
|
Guinea-Bissau |
18 |
|
Guyana |
6 |
|
Haiti |
5 |
|
Honduras |
6 |
|
Hong Kong |
7 |
|
Hungary |
10 |
|
Iceland |
3 |
|
India |
1 |
|
Indonesia |
3 |
|
Iran |
6 |
|
Iraq |
8 |
|
Ireland |
8 |
|
Israel |
3 |
|
Italy |
11 |
|
Ivory Coast |
17 |
|
Japan |
10 |
|
Jordan |
11 |
|
Kenya |
8 |
|
Kuwait |
6 |
|
Kyrgyzstan |
5 |
|
Laos |
5 |
|
Latvia |
9 |
|
Lebanon |
6 |
|
Lesotho |
10 |
|
Liberia |
8 |
|
Libya |
7 |
|
Liechtenstein |
4 |
|
Lithuania |
5 |
|
Luxembourg |
7 |
|
Macau |
3 |
|
Macedonia |
7 |
|
Madagascar |
5 |
|
Malawi |
7 |
|
5 |
|
|
Maldives |
1 |
|
Malta |
4 |
|
Martinique |
20 |
|
Mauritania |
11 |
|
Mauritius |
4 |
|
Mexico |
6 |
|
Moldova |
7 |
|
Monaco |
18 |
|
Mongolia |
7 |
|
Montenegro |
3 |
|
Morocco |
9 |
|
Mozambique |
5 |
|
Myanmar |
10 |
|
Namibia |
7 |
|
Nepal |
9 |
|
Netherlands Antilles |
5 |
|
New Zealand |
12 |
|
Nicaragua |
7 |
|
Niger |
4 |
|
Nigeria |
3 |
|
Norway |
7 |
|
Oman |
6 |
|
Pakistan |
5 |
|
Palestine |
8 |
|
Panama |
7 |
|
Papua New Guinea |
6 |
|
Paraguay |
2 |
|
Peru |
5 |
|
Poland |
5 |
|
Qatar |
7 |
|
Reunion |
22 |
|
Romania |
8 |
|
Rwanda |
4 |
|
Samoa |
6 |
|
Sao Tome and Principe |
4 |
|
Saudi Arabia |
4 |
|
Senegal |
17 |
|
Serbia |
4 |
|
Sierra Leone |
6 |
|
Slovakia |
9 |
|
Slovenia |
6 |
|
Solomon Islands |
10 |
|
Somalia |
8 |
|
South Africa |
3 |
|
South Korea |
6 |
|
South Sudan |
7 |
|
Sri Lanka |
7 |
|
Sudan |
7 |
|
Suriname |
4 |
|
Sweden |
7 |
|
Syechelles |
4 |
|
Syria |
8 |
|
6 |
|
|
Tajikistan |
6 |
|
Tanzania |
7 |
|
Thailand |
3 |
|
Togo |
7 |
|
Tonga |
6 |
|
Tunisia |
11 |
|
Turkey |
3 |
|
Uganda |
8 |
|
Ukraine |
10 |
|
Uruguay |
8 |
|
Uzbekistan |
13 |
|
Venezuela |
6 |
|
Vietnam |
7 |
|
Zambia |
7 |
|
Zimbabwe |
10 |
*Malaysia
Due to regulatory changes, sending to recipients in Malaysia will no longer support the ability to use full-length URLs, shortened URLs, or phone numbers within the body of a message. Effective July 2nd, 2023 all SMS messages to Malaysia that include these items within the body of the message will be blocked. As a result of these changes, all attempted messages with URLs or phone numbers in the message body to Malaysia will fail.
**Taiwan
Due to regulatory changes, sending to recipients in Taiwan will no longer support using full-length or shortened URLs. Effective June 27th, 2023 all SMS messages to Taiwan that use shortened or full-length URLs will be blocked. As a result of these changes, all attempted messages with URLs to Taiwan will fail.
How U.S. phone numbers are chosen
SMS messages are sent from automations.
If the contact is not located in a country supported by a local number, a phone number from the United States will be selected and used to distribute your message.
For example, if a contact located in Brazil enters your SMS automation and encounters your SMS step, a U.S. phone number will be used to send the SMS message and 7 credits will be deducted from your account.
The “From” phone numbers are chosen by our SMS provider and will vary.