April 27, 2026 • AI
We are excited to announce an enhanced support experience now available in ActiveCampaign. The Support Agent is now a fully integrated member of your team, available directly through the Active Intelligence prompt input bar for a more personalized and seamless support experience.
Key Features
- Access support directly through the Active Intelligence prompt input bar or by clicking the "Chat with Us" button in the top navigation on any page outside of the homepage.
- Active Intelligence surfaces relevant help articles to guide you through completing tasks manually.
- Need to talk to someone? Active Intelligence will collect the details and open a chat window so you can connect with a CX representative.
Benefits
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Unified Support Experience
Everything you need for support lives in one place, the Active Intelligence workspace, so you spend less time hunting for help and more time focused on your work.
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Smarter Escalation
Active Intelligence intelligently surfaces the right resources first, and seamlessly connects you with a CX representative when the situation calls for it.
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Your Support Team, Not Just a Chatbot
The Support Agent is positioned as a true team member, ready to assist alongside as a helping hand rather than as a last resort.
Use Cases
- You have a question about a feature and ask Active Intelligence directly, which provides a relevant help article to walk you through it
- Active Intelligence is unable to fulfill your request, so it connects you with a CX representative through a chat window without requiring you to navigate elsewhere
- You want to reach a human right away and use the Active Intelligence prompt bar as your single entry point for all support needs
Upgrade and/or Setup Instructions
The "Chat with Us" button flow has been adjusted to open the Active Intelligence workspace. Since ACAI is at the forefront of the homepage, the "Chat with Us" button won't be available. To reach support, simply use the Active Intelligence prompt input bar. No additional setup is required.
Additional Resources
Get help with your ActiveCampaign account