If you have questions or experience issues using your ActiveCampaign account, you can access our self-service help articles, community, courses, and webinars. We can also assist you through email and chat.
In this article, you’ll learn how to contact our Customer Experience team and find the resources you need to help you with your account.
Contact our Customer Experience team
We have two Customer Help teams tailored to meet your needs based on where you are in your journey with us:
Potential and Trial Customers - Our Activation Team is ready to help. They'll guide you through everything ActiveCampaign offers, from understanding the basics to preparing your account for a seamless start.
Paying Customers - Our dedicated Customer Experience Team is on standby to assist; whether you're looking to deepen your ActiveCampaign knowledge, achieve specific goals, or troubleshoot any issues, they've got you covered.
Help channel coverage may vary during regional public holidays.
Contact Customer Experience through live chat
If your account is managed by an Agency Partner (aka Reseller), you may not have access to the "Get Help" option or in-app chat. Instead, we recommend contacting your Reseller for assistance with your account.
If you have ActiveCampaign branding or in-app chat toggled off under Settings > Appearance settings in your account, you may not be able to access live chat.
Live chat with our team (English only).
Our live chat is available:
- Monday - Friday from 3 am - 11 pm, American Central Time (CT)
- Sunday from 6 pm - 11 pm, American Central Time (CT)
Learn how to convert these hours to your time zone.
Access live chat
To access live chat:
- Log into your ActiveCampaign account.
-
Click the “Chat with us” option on the left menu:
Expanded view:
Collapsed view:
- A chat widget will appear on the bottom right corner of your screen. Compete the fields provided, and one of our Customer Experience agents will help you as soon as they can.
Submit a help ticket to our Customer Experience team
You can submit a help request at any time.
Our Help Portal is available in the following languages:
- English
- Portuguese
- Spanish
- French
- German
- Italian
Send a help request from your ActiveCampaign account (all languages):
- Log into your ActiveCampaign account.
-
Click the “Chat with us” option on the left menu:
Expanded view:
Collapsed view:
- A chat widget will appear on the bottom right corner of your screen. In the space provided, type “Create a ticket.”
To learn how to access your help requests, read the article on how to view past help requests.
Book a one-on-one strategy session call
Book a paid 60-minute strategy session with an expert and learn how to get the most out of ActiveCampaign.
We support the following languages for your one-on-one strategy session:
- English - To book your session, follow the steps below or visit our Strategy Session page
- French - Book your strategy session
- Italian - Book your strategy session
- German - Book your strategy session
- Spanish - Book your strategy session
- Portuguese - Book your strategy session
English accounts:
-
- Log into your ActiveCampaign account.
-
Click the “Community” option on the left menu.
Expanded view:
Collapsed view:
- A “Get Help” drawer will open on the left. Click the “Learn more” button in the “Need help getting started” section. This is located at the bottom of the drawer.
- A new tab or window will open. Use the calendar to select the best date and time for your session.
- Follow the prompts to complete your booking.
Self-service options
The ActiveCampaign Help Center
All customers have access to our Help Center, which contains self-service articles in the following languages:
- English
- Portuguese
- Spanish
- French
- German
- Italian
This resource is excellent for feature walkthroughs, how-to’s, quick answers, and troubleshooting.
Access self-service articles from your account (English accounts)
- Log into your ActiveCampaign account.
-
Click the “Community” option on the left menu.
Expanded view:
Collapsed view:
- A “Get Help” drawer will open on the left. Type your inquiry into the search box, or click “Community help,” then choose a suggested article or type your inquiry into the search box.
Access self-service articles from your account (non-English language accounts):
- Log into your ActiveCampaign account.
-
Click the “Chat with us” option on the left menu:
Expanded view:
Collapsed view:
- A chat widget will appear on the bottom right corner of your screen. In the space provided, type your inquiry.
You can also directly visit the ActiveCampaign Help Center.
Join the ActiveCampaign community
Join our community, browse topics, and pose questions to other users.
English accounts:
- Log into your ActiveCampaign account.
-
Click the “Community” option on the left menu.
Expanded view:
Collapsed view:
- A "Get Help" drawer will open. Click "Go to the community."
A new window or tab will open in your browser and bring you to the ActiveCampaign community.
Non-English accounts, visit our Community page.
Learn about feature releases
To explore your account's latest product updates and enhancements, view our Release Notes.
You can also access release notes from your account (English accounts only). To do so:
- Log into your ActiveCampaign account.
-
Click the “Community” option on the left menu.
Expanded view:
Collapsed view:
- A "Get Help" drawer will open. Click the "Newly released in ActiveCampaign" option.
- Click any of the Product Updates articles for more information.
Read and subscribe to the ActiveCampaign blog
The ActiveCampaign blog makes it easy for you to stay up-to-date on product releases, learn marketing best practices, and read tips on how to best use the platform for your business.
To read the blog and sign up for our newsletter, visit the ActiveCampaign Blog.
Getting started resources
Access the Getting Started Hub
If you’re new to ActiveCampaign and unsure where to begin, check out our Getting Started hub.
- Download your Getting Started Checklist
- Get a complete tour of the ActiveCampaign platform
- Register for Accelerated Onboarding walkthroughs
- Book a 1:1 help session
- Join the ActiveCampaign Community
- Register for Study Hall
Enroll in the Getting Started with ActiveCampaign course
Learn from a series of quick videos that teach basic marketing strategy while walking you through the
ActiveCampaign platform. This free course is designed for any ActiveCampaign customer.
In this course, you'll learn how to:
- Set up your account
- Enable Site Tracking
- Create a list
- Import contacts
- Segment contacts
- Create an email template and send a campaign
- Build an automation
- Create and manage a sales pipeline
To enroll for free, visit Getting Started with ActiveCampaign.
Webinars and in-person events
Accelerated Onboarding is a webinar series that will teach you the introductory strategies and navigation within the platform as a new customer. Each webinar will cover different topics on how you can effectively learn, build, and organize your account.
To learn more and register for the webinar series, visit the Accelerated Onboarding page.
To view other training webinars, visit the ActiveCampaign Training Webinars page.
Attend a Study Hall session
Study Hall is a live, in-person, two-day workshop that helps you learn the principles and best practices with using ActiveCampaign.
Sign up for a Study Hall session.