How to add wait steps after emails in an automation

When sending an automation email, it is best practice to add a 1-day wait or conditional wait with a time limit after that “Send Email” action. Doing so gives your contacts time to open and interact with your email. This is especially important if your automation includes more than one “Send Email” action in a row or if you’re using an “If/Else” branch or any other action that is dependent on a contact opening, clicking links, forwarding, or replying to that email.

To add a wait action after your send email action:

  1. Locate the “Send Email” action in your automation.
  2. Click "Conditions and Workflow"  on the right pane, then drag the "Wait" action to your automation. 
  3. A modal window will appear. Select the type of wait you want to use: 
    • "Wait for specific period of time"
      This wait can be thought of as a timer. As soon as a contact encounters this step, the timer starts and the contact will wait in that step until their time is up.
    • "Wait until conditions are met"
      This wait is condition based—as soon as a contact meets the criteria set in the conditions, they will be released from that wait step and will proceed to the next step in your automation. With this wait step, you can also include a time limit. By including a time limit, you are saying that a contact will wait in that step until they meet the conditions to be released OR until they reach that time limit.
  4. Follow the prompts to configure the wait action, then click “Save.”
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