It is important to set your automation to the correct status so contacts can enter or not enter based on your desired outcome.
How it works
Active
Making an automation "Active" means you are ready for contacts to start entering it and moving through your workflow. Automations are not automatically made "Active" as soon as you are done creating them, you need to manually make them active when you are ready to.
Inactive
Making an automation "Inactive" means that:
- Contacts will not be able to enter the automation
- Automations that are currently running will pause until you make them active again.
How to make an individual automation "Active" or "Inactive"
- Click Automations on the left menu.
- From the Automations overview page, locate the automation you wish to update.
- Click the "Edit" button to the right of the automation.
- Click "Active" or "Inactive," located on the top right of the Automation Builder.
The automation status will be updated and highlighted on the top right corner of the Automation Builder. Using the example above, the status of the automation is now highlighted as "Inactive":