There may be times when you experience unexpected behavior with your ActiveCampaign account that affects performance. This can include certain areas of the platform not loading, not performing correctly, or seeing error messages. These issues are usually related to your browser.
This article contains different methods you can use to help you troubleshoot these issues when they arise:
Use a different browser or update your browser
Some errors or unexpected behavior can be specific to your browser, such as an extension or a cache and cookies issue.
The first step we recommend is to open a different browser and try to see if you see the same issues or behavior. For example, if your preferred browser is Chrome, try using Mozilla Firefox or any other browser to recreate the issue.
If you do not see the same behavior in the other browser, then the issue is related to your preferred browser. See the other methods below to resolve the issue.
In addition, make sure that the browser you are using is the latest version and install any recommended updates.
Turn off browser extensions
Sometimes installed extensions can affect how the ActiveCampaign platform performs in your browser. Turning off extensions one at a time can help you pinpoint the extension that is interfering with your activity.
Below are instructions on how to turn off or deactivate extensions in popular browsers:
Use an incognito browser
Using ActiveCampaign in a private browser window can sometimes help resolve unexpected or strange behavior with your account.
Contact the ActiveCampaign Support team
If these steps above do not help alleviate the issue you're experiencing, please contact our Support team.