Cloudflare or 504 errors

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Summary

ActiveCampaign uses Cloudflare to help with the deployment and security of the website.

With certain errors in loading the platform (504s especially) you may see "cloudflare" error page:

Cloudflare_error.png

Resolution

Usually, these errors are temporary and resolve themselves, but can rarely cause issues with setting up DKIM settings. Though this is not an ActiveCampaign error, there are a few things you can try:

  • Try Reloading the Webpage
  • Reboot Your Network Devices

If you continue to experience this error, please contact our Customer Experience Team.

Cause

A 504 Gateway Timeout error indicates that the web server is waiting too long to respond from another server and is “timing out.”

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