Cloudflare or 504 errors




ActiveCampaign uses Cloudflare to help with the deployment and security of the website.

With certain errors in loading the platform (504s especially) you may see "cloudflare" error page:



Usually, these errors are temporary and resolve themselves, but can rarely cause issues with setting up DKIM settings. Though this is not an ActiveCampaign error, there are a few things you can try:

  • Try Reloading the Webpage
  • Reboot Your Network Devices

If you continue to experience this error, please contact our Customer Experience Team.


A 504 Gateway Timeout error indicates that the web server is waiting too long to respond from another server and is “timing out.”

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