Summary
ActiveCampaign uses Cloudflare to help deliver and protect its website. If a page cannot load, you may see a Cloudflare error page with a code such as 522, 502, or 504.
What these errors mean:
- 522 (connection timed out): Cloudflare timed out while contacting the website server.
- 502 (bad gateway): A server acting as a gateway received an invalid response from an upstream server.
- 504 (gateway timeout): A server acting as a gateway did not receive a response from an upstream server in time.
The error code alone does not establish the cause. These errors can involve ActiveCampaign infrastructure, Cloudflare, or the connection between them.
What to do
- Wait briefly, then reload the page.
- Check the ActiveCampaign status page for a reported incident affecting the service. Follow any published updates. An incident may not yet be listed, so contact Support if the problem continues.
- If the error persists, contact ActiveCampaign Customer Experience Team. Include the exact error code and message, affected URL, date and time with time zone, and the Cloudflare Ray ID if shown. A screenshot of the error page can help.
A router reboot does not address a 522 timeout between Cloudflare and the website server. For errors on ActiveCampaign-hosted pages, Support can investigate the service connection; you do not need to change origin-server or firewall settings.