Sarah N
Articles
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Expediting your campaign approval process
At ActiveCampaign, we strive to provide great deliverability for all of our customers. If you experience a high spam complaint rate, it can damage your sender reputation as well as our server reput...
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Getting permission to send email campaigns
Information on this page does not constitute as legal advice. When a contact opts into your list, they are giving you permission to send them emails. Getting this permission is essential, and it en...
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Troubleshooting Facebook Custom Audiences
In this article, we'll discuss two of the most common issues our users experience with the Facebook Custom Audiences integration and how to troubleshoot them. To learn more about the Facebook Custo...
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How to create and edit a stage in ActiveCampaign
Stages represent the steps included in your pipeline or sales process. In the Deals CRM, they are presented in columns; as deals progress through stages, they move from left to right. When you ...
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How do I install the ActiveCampaign mobile app for iOS?
In this article, you'll learn how to install the ActiveCampaign mobile app for iOS. The ActiveCampaign mobile app supports iOS 14.0 and higher. Install the ActiveCampaign mobile app for iOS ...
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Overview of automation statistics
You can view automation statistics and email metrics from the Automations section of your ActiveCampaign account. Automation statistics on the Automations Overview page Automation statistics provi...
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Will a contact receive a campaign multiple times if they are on more than one list for that campaign send?
The contact will receive your email once.ActiveCampaign will only send one campaign per contact at the time of send, regardless of how many lists a contact is subscribed to. This means that if a co...
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How do I add/edit contacts with the API?
The contact_sync API call allows you to add or edit a contact based on their email address. You can use this single call to to add/edit contacts, rather than using the two step process of calling c...
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How do I import contacts using the copy and paste option?
The copy and paste import option allows you to import your contacts quickly. You may want to use this option for shorter lists, or if you do not have a lot of custom fields. To get started: From t...
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Troubleshooting connected email accounts
Connecting your IMAP and Exchange email account to Deals shows you sent and received emails for a contact with an open deal. These emails can be sent from your ActiveCampaign or connected email acc...