How do I prevent contacts from entering my automation twice?

ActiveCampaign plans
Starter
Plus
Pro
Enterprise

Use automation settings to prevent a contact from entering your automation through multiple triggers:

  1. Click Automations on the left menu.
  2. Edit or create a new automation.
  3. Click the arrow located on the top right of the automation canvas.
    sarahnicholaev - Automation 2025-02-27 at 1.31.57 PM
  4. The automation settings panel will appear. Click "Edit" for "A contact can enter this automation," then select "Only once."
  5. Click "Save" then "Close."

Learn more about automation settings

Have more questions? Submit a request

Start free trial