Why are there more people in a wait queue than there are in the automation itself?



If a contact has entered an automation more than once, that will reflect in the wait queue. The number of contacts you see after clicking into the queue is the number of unique contacts queued at the current moment.

If you have duplicates that you would like to remove, see how to remove duplicate contacts in an automation.

Also, to help keep duplicate contacts out of your automation moving forward, see how do I prevent contacts from being added to my automation twice?

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