How to edit your opt-in confirmation email


The opt-in confirmation email is sent to contacts who submit your subscription form.

Take note

  • The opt-in confirmation message can only be sent to contacts if they meet both of the following requirements:
  • Opt-in confirmation emails are transactional emails and will not contain an unsubscribe link
  • It is not possible to remove the default footer from opt-in confirmation emails

Edit the opt-in confirmation email

  1. Navigate to Website > Forms. 
  2. Locate the form you wish to work with, then click the "Edit design" button.
  3. The form builder will load. All editing and style options will appear in the right pane. Click the "Options" tab on the right pane.
  4. Locate the "Form Action" section. Click the pencil icon or the settings gear icon next to the "Subscribes to list" form action.
  5. A modal window will appear. Click the "Edit" button for the opt-in email.
  6. The email designer will open. Here you can drag different content blocks to your confirmation email and update the email content. Do not remove the %CONFIRMLINK% personalization link in the button. This is required to send the email.
  7. To edit the "From" information, including your "From" name and email address, or to update the subject line of your opt-in confirmation email, click the gear icon on your screen's top right.
  8. A modal window will open. Here you can modify your subject line, "From" name and email, "Reply to" email, and send a test of your email.
  9. When finished, click "Done."
  10. Click "Save" to save your changes and return to the form editor.
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