Our Customer Experience Team processes account name change requests. Account name change requests need to be submitted from the email address associated with the Primary Administrator.
Take note
- Account name change requests cannot be processed over live chat or phone
- Account name changes take 24-48 hours. Our Customer Experience Team will contact you once it is complete
To change your account name
- Get in touch or send an email to help@activecampaign.com.
- Include your current account name. For example, “myaccount.activehosted.com.”
- Include your new account name. For example, "mynewcompany.activehosted.com."
Once you submit your request, one of our Customer Experience Specialists will respond to you and ask you to acknowledge the following:
- Past campaigns will no longer track statistics
- Images on templates, campaigns, and automation emails need to be re-uploaded. Images will not load on past campaigns
- Tracked links in campaigns and automation emails in contacts' inboxes will no longer work
- API information needs to be updated for any integrations you are using
- Form code you have added to your site will need to be updated
- If using Conversations, the name change will update within 1 business day
- Existing landing page URLs will not update to reflect the new account URL
- Saved files used for 1:1 emails will no longer work and will need to be reuploaded