How do I change my account name?

Account name change requests are processed by our support team. If you would like to update your account name, a ticket will need to be submitted from the email address associated with the administrator on the account. The account administrator can submit a ticket here or they can send an email to help@activecampaign.com.

Account name change requests cannot be processed over live chat or phone.

In your ticket, please include the following information:

  • Current account name. For example, “myaccount.activehosted.com,”
  • What you want your new account name to be. For example, “mynewcompany.activehosted.com.”

Once you submit your request, we will require you to acknowledge the following:

  • The API URL will need to be updated for any integrations you are currently using.
  • Past campaigns will no longer track stats.
  • Images on templates will need to be updated.
  • Form code you have added to your site will need to be updated.
  • Tracked links in campaigns/automation emails in contacts' inboxes will no longer work.

We will contact you via email once the update is complete.

Have more questions? Submit a request