How to get help with your ActiveCampaign account



In this article, you will find all of the resources you need to get help with using your ActiveCampaign account.

Getting started resources

Access the Getting Started Hub

Are you new to ActiveCampaign and not sure where to begin? Check out the ActiveCampaign Getting Started Hub.

This Hub is the first-stop resource for all of your getting-started needs:

  • Get a complete tour of the ActiveCampaign platform
  • Register for Accelerated Onboarding walkthroughs
  • Join a training and strategy workshop
  • Join the ActiveCampaign Community
  • Register for courses

Access the Getting Started with ActiveCampaign Hub.

Enroll in the Getting Started with ActiveCampaign course

Learn from a series of quick videos that will walk you through the ActiveCampaign platform, as well as the important best practices to keep in mind as you organize and build your account. This free course is designed for any ActiveCampaign customer. 

Note that some products may not be available in your account based on your plan.

In this course, you'll learn how to:

  • Set up your account
  • Enable Site Tracking
  • Create a list
  • Import contacts
  • Segment contacts
  • Create an email template and send a campaign
  • Build an automation
  • Create and manage a sales pipeline

To enroll for free, visit Getting Started with ActiveCampaign.

Strategy and training

Attend the Accelerated Onboarding webinar

Accelerated Onboarding is a webinar series that will teach you the introductory strategies and navigation within the platform as a new customer. Each webinar will cover different topics on how you can effectively learn, build, and organize your account.

To learn more and register for the webinar series, visit the Accelerated Onboarding page.

To view other training webinars, visit the ActiveCampaign Training Webinars page.

Attend a group workshop

Small groups cover various topics that will help you grow your business and use your account more efficiently. You can sign up for a workshop here

Read and subscribe to the ActiveCampaign blog

The ActiveCampaign blog makes it easy for you to stay up-to-date on product releases, learn marketing best practices, and read tips on how to best use the platform for your business.

To read the blog and sign up for our newsletter, visit the ActiveCampaign Blog.

Self-service and the Customer Experience Team

Visit the ActiveCampaign Knowledge Base

The ActiveCampaign Knowledge Base is a great resource for feature walkthroughs, how-to’s, and quick answers.

To learn more, visit the ActiveCampaign Knowledge Base.

Contact the ActiveCampaign Customer Experience Team

Our Customer Experience Team is ready and available to help through email and live chat.

To learn more about our Customer Experience hours and how to reach us, visit How to contact ActiveCampaign Customer Experience Team.

Join the ActiveCampaign community

Our User Forums and Facebook groups are a great way to learn from and collaborate with other ActiveCampaign users. You can learn and share best practices, tips, answers, advice, and more!

To learn more, visit the ActiveCampaign Community page.

Was this article helpful?
5 out of 21 found this helpful

Have more questions? Submit a request

Start free trial