The Primary Administrator is also the account owner. This user role can access and update billing information, upgrade or downgrade the account, submit account name change requests, and more.
While each account can have multiple users in an Admin user group, there can only be one Primary Administrator.
Take note
Users in the Admin Group can change the Primary Administrator on an account. If there are no other Admin users on your account, please get in touch with our Customer Experience team with the following information to process this update:
- Account name. For example, “myaccount.activehosted.com”
- Email address of old primary account administrator
- Email address of new primary account admin
- The last 4 digits of the credit card used for billing
- The expiration date of the card used for billing
- The billing address of the account
How to update the Primary Administrator on an account
To grant another user Primary Administrator rights, you must be a user in the Admin group. To change the Primary Administrator in your account:
- Log into the Primary Administrator’s account.
- Click "Settings.”
- Update the email address in the “Login Email” field.
- Click the “Save Settings” button.
Once the you update email address on this page:
- The login email address for this account will reflect the new email address
- The default “from” email address used on campaigns, automation emails, and 1:1 emails will reflect the new email address
- If the old Primary Admin's email address is connected to Deals, you may need to connect the new admin's email address
- You will need to update or delete the previous user account containing the email address for the new primary admin