Change the Primary Administrator on your ActiveCampaign account

The Primary Administrator is also the account owner. This user role can access and update billing information, upgrade or downgrade the account, submit account name change requests, and more.

While each account can have multiple users in an Admin user group, there can only be one Primary Administrator.

Take note

Users in the Admin Group can change the Primary Administrator on an account. If there are no other Admin users on your account, please get in touch with our Customer Experience team with the following information to process this update: 

• Account name. For example, “myaccount.activehosted.com”
• Email address of old primary account administrator
• Email address of new primary account admin
• The last 4 digits of the credit card used for billing
• The expiration date of the card used for billing
• The billing address of the account

How to update the Primary Administrator's email address on an account

Updating the Primary Administrator through the Primary’s account

To change the Primary Administrator in the Primary Administrator’s account:

1. Log into the Primary Administrator’s account.
2. Click Settings. This will take you to the Account tab in your Navigation bar.
3. Update the email address in the “Login Email” field. Please note that the email address you use for the Primary Administrator cannot also be assigned to another user.
4. Click the “Save Settings” button.

Updating the Primary Administrator as a member of the Admin group

To grant another user Primary Administrator rights, you must be a user in the Admin group. If you are a user in the Admin group and need to update the Primary Administrator’s credentials:

1. Log into your account.
2. Click Settings.
3. Select Users and Groups in the Navigation bar
4. In the “Users” tab, click the “Edit” button to the right of the Primary Administrator’s information. Please note that the Primary Administrator will not have a checkbox to the left of their name.
   
   
5. This will open the “Edit user” modal. From here, you can update the Primary Administrator’s email. Please note that the email address you use for the Primary Administrator cannot also be assigned to an existing user.
6. Click the “Save” button.

Once the you update email address on this page:

• The login email address for this account will reflect the new email address
• The default “from” email address used on campaigns, automation emails, and 1:1 emails will reflect the new email address
• If the old Primary Admin's email address is connected to Deals, you may need to connect the new admin's email address
• You will need to update or delete the previous user account containing the email address for the new primary admin

How to update the Primary Administrator's username on an account

To update the Primary administrator's username in your account:

1. Log into the Primary Administrator’s account or your Admin user account.
2. Click Settings.
3. Click Users and Groups in the Navigation Bar.
4. Click the “Edit” button to the right of the Primary Administrator's name. Please note that the Primary Administrator will not have a checkbox to the left of their name.
5. Update the username in the "Username" field.
6. Click "Save."