Manage saved segments

Effectively managing your saved segments is key to keeping your contact lists organized and actionable. This guide covers how to maintain your segments by monitoring contact counts, leveraging suggested insights, and easily editing or deleting your existing segments.

Navigating the Segments page

The Segments page in your ActiveCampaign account  is where you can manage your saved segments. To access this page,  click Contacts > Segments on the left menu. 

1. Active Intelligence prompt field
2. “Start from scratch” option. Clicking this opens the segment builder
3. Filter options 
4. Search field
5. Column showing segment names and descriptions
6. Count of active contacts in your segment
7. Count of total contacts in your segment
8. Last Refreshed date and time column
9. Last edited date and time column
10. Refresh icon. Clicking this manually refreshes contact counts in your segment 
11. Edit button (link to section below)
12. Delete button

Overview of contact counts

The “Active Contacts” and “Total Contact” columns show you the number of contacts that meet the segment conditions as of the “Last Refreshed” date.

“Active Contacts” shows you the number of contacts that are subscribed to at least one list and meet the segment conditions.

“Total Contacts” shows you the contacts that meet the segment conditions regardless of list status.

You can manually refresh the contact count in these columns by clicking the refresh button to the right of the “Last Refreshed” date.

Learn more about contact list statuses.

Suggested segments

Active Intelligence creates three suggested segments for you to use in your account. These segments are tailored to your account based on your user activity, behavior, and industry trends. 

You can also prompt Active Intelligence to create segments for you. Learn more by reading our Create and save segments help article.

How to edit a segment

1. Click Contacts > Segments on the left menu.
2. Click the segment name or “Edit” button to pull up the segment builder. 
3. Modify your segment as you wish. To modify the conditions, use the dropdown fields in the segment builder to use different segmenting options. You can also add additional conditions by clicking “Add another condition” or create new segment groups by clicking “Add New Segment Group.”
4. Click the “Save” button.

How to delete a segment

1. Click Contacts > Segments on the left menu.
2. Click the arrow to the right of the “Edit” button for the segment you want to edit.
3. Click “Delete.”
4. Click “OK” to delete the segment.