With advanced search you're able to find very specific groups of contacts. You can create conditions out of virtually all the data in your ActiveCampaign account including geolocation, actions your contacts have taken, lists they are on, the status of open deals, and much more. You're able to combine nearly unlimited conditions with “And” and “Or” logic until you've narrowed your list to the exact contacts you are looking for.
You may want to find groups of contacts so that you can create a segment, do a bulk edit, or see how many contacts match specific conditions. You may want to see how many contacts opened two of your campaigns. Or, you might want to create a segment out of contacts that have visited a product page on your website. Or, you may want to apply a tag to all the contacts who clicked a link in one of your email campaigns.
This article walks you through the steps of creating an advanced search and tells you how to save the search, create a segment from the search, or use the bulk editor to edit the contacts you've found.
Performing an advanced search:
Navigate to the Contact Overview by clicking “Contacts” in the top menu.
You'll see a search box above your list of contacts in the upper right-hand corner of the page. Click into the search box to display the “Advanced search” option. Then, click “Advanced search.”
The segment builder will appear at the top of your screen. The segment builder is used throughout the app to create conditions so you'll want to familiarize yourself with the categories of conditions and the options they contain. Knowing your options for creating conditions will help you leverage as much of the app as possible and plan out marketing and sales processes that fully utilize the data you've collected.
Begin creating your conditions by clicking the left-most field that says, “(Select a condition...).” This will display a dropdown of condition categories.
Click any condition category to display its options. These are the options that appear when you click the "Actions" category:
Select a condition from the list by clicking it. Depending on the condition you've selected, the fields to the right may change to display that condition's options. For instance, if you select, “Has opened” the field to the right will change to display a field that contains all the email campaigns you've created.
Click the field that appears to the right of the condition you've selected. This should display a dropdown menu of options. These options may include logic or may ask you to specify the exact data point the condition should look for. Please note that it is not possible to create an advanced search based on blank fields at this time.
To give another example, the “Clicked on a link” condition will display two boxes. The middle box will ask you to specify the campaign that contains the link and the right-most field will ask you to pick the link in that campaign.
To add another condition, click “+ Add another condition:”
This will display another row to define another condition. Note that there is a toggle to specify whether the additional condition is added with “And” or “Or” logic:
Using “And” logic would combine the conditions so that only contacts who match both conditions would match.
Using “Or” logic would display contacts that match either condition.
You also have the option to create Segment Groups. With Segment Groups you can combine multi-dimensional conditions with “And” and “Or” logic.
For example, you might have one segment group with conditions that look for link clicks within a single campaign and then you might have another segment group that looks for link clicks in another campaign. You could display only contacts who'd clicked the links in both campaigns (with an “And”) or contacts who'd clicked either group of links (with “Or”).
Creating a saved search:
After you've created the conditions that find the contacts you want to display, you may want to save the search so that you don't have to recreate complex conditions every time you want to find this group of contacts. If you can see yourself using this search again, it's a good idea to save it.
To do so, click into the search field after you've defined your conditions and done a search for those contacts.
This will display two options:
Click “Save Search.”
This will display a modal window asking you to give the search a name. Make it a descriptive name so that it is obvious to you later on which contacts it displays.
Click “Ok” to save the search and its name.
The next time you click into the search field, you'll see an option for “Saved Searches.” Clicking it will display a modal with the names of your saved searches listed. Clicking on the name of a saved search will display the matching contacts.
Creating a segment:
You'll want to create segments of contacts so that you can send email campaigns to subgroups of your lists. This way you can send to only the contacts who would be interested in that particular message. Sending very targeted email campaigns has a variety of benefits. When your contacts only receive messages that are very relevant to them, they'll be more likely to pay attention to your campaigns. This will create a positive feedback loop where your campaigns are opened more, receive more clicks, this may help your deliverability, will certainly strengthen your relationship with your contacts, and will likely result in more sales.
After you've defined the conditions that display the contacts you want to create a segment out of, click into the search field.
This will display two options:
Click “Save as Segment.”
A modal window will appear asking you to give the segment a name. Make it a descriptive name so that it is obvious to you later which contacts comprise the segment.
Click “Ok” to save the segment and its name.
The next time you go to send a campaign, during the list selection step, your saved segment will appear in your list of segments.
Bulk editing your contacts:
Advanced search and the bulk editor work together hand-in-hand. With advanced search you can find very specific groups of contacts and with the bulk editor you can make changes to those specific contacts. For example, you might want to create a segment out of all the contacts who opened a specific campaign.
After you've performed an advanced search, click the “Edit All” all button to display the Bulk Editor:
This will display a modal window allowing you to perform a variety of actions on all those contacts:
For more information on using the Bulk Editor, see its feature explanation help doc.