How to manually add or remove a contact(s) from a list

You may need to manually add or remove a single contact or a group of contacts from a list.

If you are looking for information on how to import your contacts, for instance from a .csv file, please see the article on that topic.

How to manually subscribe a single contact to a list

  1. Click "Contacts" on the left menu to navigate to the Contact Overview page.
  2. Click into the search field and search for the contact you wish to subscribe to a list.
  3. Click the contact's name or email address to open their contact record.
  4. Scroll down until you see the Lists section in the info box. To add or subscribe the contact to a new list, click the "Add" button.
  5. A modal window will appear and display lists that the contact is not associated with. Click the list you wish to subscribe the contact to and click "OK."

The contact is now subscribed to the list you selected.

How to manually unsubscribe a single contact from a list

  1. Click "Contacts" on the left menu to navigate to the Contact Overview page.
  2. Click into the search field and search for the contact you wish to unsubscribe from a list.
  3. Click the contact's name or email address to open their contact record.
  4. Scroll down until you see the Lists section in the info box. Click the list from which you want to unsubscribe the contact.
  5. A modal window will appear. Click the "Status" dropdown and select Unsubscribed.

The contact is now unsubscribed from the selected list. They will not be included in any campaigns sent to this list.

It is not possible to remove a contact's association from a list—they can either be unsubscribed, unconfirmed, subscribed, or bounced.

How to manually subscribe a group of contacts to a list

To bulk subscribe contacts to a list, you'll need to first create an advanced search, then use the bulk editor to perform the preferred action.

  1. Click "Contacts" on the left menu.
  2. Click into the search field and click "Advanced Search."
  3. The floating segment builder will appear. Use the dropdowns to define the criteria for your search and click "Search."
  4. A list of contacts who meet your search requirements will load. Click the "Edit All" button.
  5. The bulk editor will appear. Here you can subscribe the selected contacts to a list by clicking "Add to a list." A dropdown list will appear, choose the list you want to add contacts to then click "Add."
  6. Click the "Apply" button.
  7. A confirmation window will appear. Click the "Apply changes" button to proceed with the bulk edit.

Note that the changes cannot be canceled or undone.

How to manually unsubscribe a group of contacts from a list

To bulk unsubscribe contacts from a list, you'll need to first create an advanced search, then use the bulk editor to perform the preferred action.

  1. Click "Contacts" on the left menu.
  2. Click into the search field and click "Advanced Search."
  3. The floating segment builder will appear. Use the dropdowns to define the criteria for your search and click "Search."
  4. A list of contacts who meet your search requirements will load. Click the "Edit All" button.
  5. The bulk editor will appear. Here you can subscribe the selected contacts to a list by clicking "Unsubscribe from a list." A dropdown list will appear, choose the list  then click "Remove."
  6. Click the "Apply" button.
  7. A confirmation window will appear. Click the "Apply changes" button to proceed with the bulk edit.

It is not possible to remove a contact's association from a list—they can either be unsubscribed, unconfirmed, subscribed, or bounced.

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