How do I resend an automation email to a single contact?

You can resend an automation email to a single contact by adding them to the “Send email” action in the automation.

Take note

• Before following the steps below, it's important to understand why a contact did not receive your email. Diagnosing why an email wasn’t received should always be the first step to take when deciding to resend an email, otherwise, the contact may not receive any other emails you send them. To learn more, read the "Contact did not receive automation email" help article
• If a contact clicks the "Unsubscribe" option for this email, they will be unsubscribed from all lists with which they are associated
• Any actions that the contact takes with this email (for example, if they open the email or click a link) may not be reflected in the original automation ("Jump To" actions, "If/Else" branches, etc)

Add the contact to the "Send email" automation action

1. Click Automations on the left menu.
2. Locate the automation you want to add the contact to and click the automation name to open it.
3. Turn the automation to Active. You cannot add a contact to an Inactive automation.
4. Click “Add contacts to this automation” at the top of the Automation Canvas, next to the trigger.
5. Click “Add specific contacts.”
6. (Optional) Use the Search bar to narrow down your contacts.
7. Click the checkbox next to the contact you want to add.
8. Click “Add contact(s).”

The contact will be added to your automation and sent the email immediately. This cannot be undone.