How do I stop a predictive email send in an automation?

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To stop a predictive email from sending after a contact has already passed through a "Predictive Email send" action in an automation, you can do one of the following:

  • Delete the Predictive send block in the automation

  • Set the automation to inactive - but they will need to leave it inactive for 24 hours, so all queued contacts drain from the system

  • Delete the automation

To stop the email from sending to a specific contact, you need to delete that contact. 

 

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