Summary
A message: "Contact was previously unsubscribed" in automation "Subscribe contact to List" is visible. This will happen if the contact has been unsubscribed from any other list in the past.
The system will then not subscribe them via an automation "Subscribe contact to list" automation action block. Example:
- Contact subscribes to List A
- Contact subscribes to List B
- Contact subscribes to List C
- Contact unsubscribes from List A
- Contact enters automation (at this time they are subscribed to List B and List C, and unsubscribed from List A)
- Contact goes through a “Subscribe contact to List D” block
- Contact will then NOT be subscribed to List D and will show previously unsubscribed.
Resolution
It is recommended to use tags, instead of moving contacts from one list to the other to avoid receiving this message.
Cause
This is an anti-spammer measure, to avoid people being re-subscribed without their consent (without having submitted an ActiveCampaign form).