Troubleshooting the ActiveCampaign Chrome Extension

There may be times when you experience unexpected behavior with the ActiveCampaign Chrome Extension. This can include parts of the extension not loading in your email account or not performing correctly. These issues are usually related to your web browser.

Clear browser cache and cookies

Web browsers store information from websites in their cache and cookies. This helps make your device, browser, or app run faster and more efficiently. Sometimes the information saved in your cache and cookies can affect how the ActiveCampaign platform runs on your browser. To help alleviate the issue, you can clear your browser's cache and cookies.

Turn off browser extensions

Sometimes installed extensions can affect how the ActiveCampaign platform performs in your browser. Turning off extensions one at a time can help you pinpoint the extension that is interfering with your activity.

Learn how to turn off browser extensions in Google Chrome.

Remove then reinstall the Chrome extension

If the above steps don't alleviate the issues you're experiencing, try removing then reinstalling Chrome extension. Sometimes removing then reinstalling an extension can fix the issue.

How to exclude Gmail addresses from syncing in the ActiveCampaign Chrome extension

The ActiveCampaign Chrome Extension automatically syncs with any Gmail address you are using. If you would like to exclude one or more specific Gmail addresses from being synced with your ActiveCampaign account and only see ActiveCampaign's Chrome Extension functionality, you need to enter those specific Gmail addresses manually.

To do this, follow these steps:

  1. Open the ActiveCampaign Chrome Extension popover in your browser address bar
  2. Click on the Settings gear icon.
  3. Expand the Manage Emails section. There you’ll see an input field where you’ll need to enter the emails you do NOT want tracked in ActiveCampaign.

Contact the ActiveCampaign Support team

If these steps above do not help alleviate the issue you're experiencing, please contact our Support team.

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