There may be times when you experience unexpected behavior with the ActiveCampaign Chrome Extension. This can include parts of the extension not loading in your email account or not performing correctly. These issues are usually related to your web browser.
This article contains different methods you can use to help you troubleshoot these issues when they arise:
Turn off browser extensions
Sometimes installed extensions can affect how the ActiveCampaign platform performs in your browser. Turning off extensions one at a time can help you pinpoint the extension that is interfering with your activity.
Learn how to turn off browser extensions in Google Chrome.
Remove then reinstall the Chrome extension
If the above steps don't alleviate the issues you're experiencing, try removing then reinstalling Chrome extension. Sometimes removing then reinstalling an extension can fix the issue.
Learn how to remove browser extensions from Google Chrome.
To learn how to reinstall the Chrome extension.
How to exclude Gmail addresses from syncing in the ActiveCampaign Chrome extension
The ActiveCampaign Chrome Extension automatically syncs with any Gmail address you are using. If you would like to exclude one or more specific Gmail addresses from being synced with your ActiveCampaign account and only see ActiveCampaign's Chrome Extension functionality, you need to enter those specific Gmail addresses manually.
To do this, follow these steps:
- Open the ActiveCampaign Chrome Extension popover in your browser address bar
- Click on the Settings gear icon.
- Expand the Manage Emails section. There you’ll see an input field where you’ll need to enter the emails you do NOT want tracked in ActiveCampaign.
Contact the ActiveCampaign Support team
If these steps above do not help alleviate the issue you're experiencing, please contact our Support team.