With ActiveCampaign, you can search and use a contact’s list status with the segment builder. For example, you can easily search for all active or not active contacts on a list or multiple lists. This article defines the available conditions and potential use cases for the contact’s list status category.
Learn more about creating segments with ActiveCampaign.
Take note
“In list” and “Not in list” have been renamed to “Subscribed to list (active)” and “Not subscribed to list (not active).” These conditions, with a few others, have moved underneath “Contact List Status” conditions
Contact List Status
These are contact fields related to a contact’s list status.
| Condition | Definition | Operator |
| Is subscribed to list (active) | Contacts that are actively subscribed to the selected list(s) and are able to receive automation and campaign email content. List subscriptions do not apply to 1:1 emails through CRM. | Every list, At least one list, All of, At least one of |
| Is not subscribed to list (not active) | Contacts that are not actively subscribed to the selected list(s). This includes contacts that have never been added to the list(s). | Every list, At least one list, All of, At least one of |
| Is unsubscribed from list | Contacts are currently “unsubscribed” from the selected list(s). This could be if the contact unsubscribed themselves, or if they were unsubscribed by a user, automation, or via API. | Every list, At least one list, All of, At least one of |
| Is unconfirmed in list | Contacts that have “unconfirmed” status in the selected list(s). This status is only applicable when using double-opt in with your lists | Every list, At least one list, All of, At least one of |
| Is bounced (hard) from list | Contacts that have hard “bounced” status in the selected list(s). | Every list, At least one list, All of, At least one of |
| Has been added to list | Contacts that have been added to the selected list(s). | Every list, At least one list, All of, At least one of |
| Has never been added to list | Contacts that have never been added to the selected list(s). | Every list, At least one list, All of, At least one of |
Use Cases
Below are the Contact List Status conditions and possible use cases to help determine what condition will work best for your query.
| Contact List Status Condition | Use Cases |
| Is subscribed to list (active) |
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| Is not subscribed to list (not active) |
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| Is unsubscribed from list |
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| Is unconfirmed in list |
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| Is bounced (hard) from list |
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| Has been added to list |
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| Has never been added to list |
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Selecting one list with the “at least one of” or the “all of” operator will result in the same search as it is only looking for that one list.
Use Cases In Practice
Below are common questions that using a segment with Contact List Status conditions can help answer with the conditions to create these segments.
Do I have a large audience to target in Chicago?
This segment will show the total count of ALL contacts that are currently active (meaning they are subscribed to at least one list and eligible to receive communication) AND that have their location custom field value set to Chicago. This segment allows you to understand the size of the audience you intend to target in current or future efforts.
- Segment for “Is subscribed (active)” then “at least one list.”
- Select the AND statement to include your additional condition
- Segment for the “Location” custom field then “is” and “Chicago.”
- Click search.
How many subscribed (active) contacts do I have in my database
This segment will show the total count of ALL currently subscribed (active) contacts in your database. Remember, your subscribed (active) contacts count toward your contact limit.
Note: You can view this on your ActiveCampaign dashboard using the active filter and also on the contact overview page using the "Status" > "Active" filters.
- Segment for “Is subscribed to list (active)” then “at least one list.”
- Click search.
How can I check for contacts that were missed or never added to any of my lists?
This segment will show the total count of ALL contacts who have never been added to any of your lists. This can happen if you have forms that are missing the action to subscribe contacts to your lists automatically, if you have integrations setup that are missing the step to add to a list, or if you have an API connection pushing contacts in without subscribing them to a list.
- Segment for “Has never been added to list” then “Every list.”
- Click search.
How many contacts are unsubscribed from this particular list or these particular lists?
This segment will show the total count of ALL contacts who are unsubscribed from the particular list(s) you selected.
- Segment for “Is unsubscribed from” then “All of,” then select your applicable list(s).
- Click search.
Single List:
Multi-List:
Existing List Status Conditions that have moved
The conditions below have been moved into the “Contact List Status” condition section. There is no support for list multi-selects for these conditions at this time.
| Contact List Status Condition |
Definition | Option |
| Date subscribed (any list) |
Contacts that have subscribed to at least one list where the subscription date matches the configured date. Contacts do not have to still be actively subscribed to that list. If a contact has resubscribed to a list, the date entered will look for the date of the contact's last subscription. Timezone is in America/Chicago. |
Is <date>, Is not <date>, Is after <date>, Is before <date>, Is on or after <date>, Is on or before <date> |
| Time subscribed (any list) |
Contacts that have subscribed to at least one list where the subscription time matches the configured time. Contacts do not have to still be actively subscribed to that list. If a contact has resubscribed to a list, the time entered will look for the time of the contact's last subscription. Timezone is in America/Chicago. |
Is <time>, Is not <time>, Is after <time>, Is before <time>, Is on or after <time>, Is on or before <time> |
| Date unsubscribed (any list) |
Contacts that have unsubscribed to at least one list where the unsubscription date matches the configured date. This could be if the contact unsubscribed themselves or if they were unsubscribed by a user, automation, or via API. Contacts do not have to be unsubscribed from that list if they have since resubscribed. If a contact has unsubscribed multiple times from a list, the date entered will look for the date of the contact's last unsubscription. Timezone is in America/Chicago. |
Is <date>, Is not <date>, Is after <date>, Is before <date>, Is on or after <date>, Is on or before <date> |
| Subscribed with subscription form (any list) | Contact is actively subscribed to at least one list that was subscribed to via the selected subscription form. | <Subscription form selection> |
| Did not subscribe with subscription form (any list) | Contact is not actively subscribed to any lists that were subscribed to via the selected subscription form | <Subscription form selection> |