Sarah N
Articles
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How do I see which automations a contact has been in?
A contact's profile page will list all automations they entered. In addition, you will have the option to view the contact's automation status, completion rate, date/time they completed the automat...
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Why emails may be delayed
It is a common misconception that email delivery is instantly completed after you hit "Send." Email is designed to be sent from Mail Server to Mail Server until it reaches the ultimate destination,...
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Send coupon codes without an integration
In this article, we'll show you how to import and distribute coupon codes to contacts using email. Take note This solution is for customers who do not use the Shopify or WooCommerce native integr...
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Why does my campaign say "Analyzing"?
If your campaign has a status of “Analyzing,” this means your campaign is being reviewed by our Compliance team to ensure that your campaign is within our Terms of Service and meets industry standa...
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About campaign opens tracking with ActiveCampaign
ActiveCampaign tracks opens activity for every direct and automated campaign you send. You can view campaign open trends in your campaign reports. Take note It is impossible to track opens for cam...
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How do I trigger an automation to run when a contact replies to my campaign?
There are two ways to add contacts to an automation when they reply to a campaign or automation email: you can create an automation that uses a "Replies to an email" trigger, or you can set up a ru...
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How to Find Email Headers and Source Code
Email headers and source code are important for a few reasons. They are key to helping our team troubleshoot delivery and content problems on your behalf. In addition they provide you with more det...
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Sync contacts from ActiveCampaign to Google Contacts
You can add and update contacts from ActiveCampaign to Google Contacts with an automation action. Take note This integration requires a Google account and access to automations in ActiveCampaign ...
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Why do I see an error message asking for a physical mailing address?
If you wish to send an automation email to contacts, or a test email to yourself, you may see the following warning on the Campaign Summary page: Campaign Summary page in the Tracking and Automatio...
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How to save and reuse email content with Saved Modules
With ActiveCampaign, you can save content to reuse in your campaigns with Saved Modules. Doing so saves you time, reduces duplicative work, and ensures consistency across your messaging. For exampl...