When a contact replies to your SMS message, we'll capture that reply and display it for you to view in your account. These replies are not actionable, and it is not possible to respond to an SMS messages.
SMS messages sent from an automation
The Automation Reports page will display all SMS reply activities from your contacts.
To get to the Automation Reports page:
- Click "Reports" on the left menu.
- Click "Automations" > "All Automations."
Or
- Click "Automations" on the left menu.
- Click "All Automations."
To view the replies from your contacts:
- Locate the automation containing your SMS block. Click the ellipsis for that automation.
- A modal window will open. Click the "Automation Overview" option.
- The Automation Overview report will load. Scroll down the page until you get to the "SMS Message" table.
- Click on the SMS message for which you would like to view replies.
- A modal window will open. Click the "SMS Replies" option.
The SMS Replies report page will load and display replies from your contacts.
Broadcast SMS Campaigns
You can view SMS replies for your broadcast SMS messages from the Individual SMS Campaign Performance report. To access:
- Click SMS on the left menu.
- Click the “Status” filter dropdown and select “Sent.”
- Locate the SMS send for which you want to view the report.
- Click the “View Report” quick action button.
Learn more about the Individual SMS Campaign Performance report.