When a contact replies to your SMS message, we'll capture that reply and display it for you to view in your account. These replies are not actionable and it is not possible to respond to an SMS message from your contact. This article will walk you through two different ways to view SMS reply activities.
Viewing SMS replies on automation reports
The Automation Reports page will display all SMS reply activities from your contacts. To view the actual replies from your contacts, go to your automation report and click on the SMS message:
The page will reload to show you all activities for that specific SMS message. To view the actual replies, click on the blue “Replies” bar:
The page will then reload to display all replies from your contacts:
Viewing SMS replies by individual contacts
To view an SMS reply from an individual contact, go to that contact's profile page and view "Recent Activities."