Common Reseller Questions

Listed below are our frequently asked Reseller questions:

What does the Reseller Panel look like?

How will I be billed?

How do I view/edit my billing information?

How do I view past invoices for my resold accounts?

Do you bill my clients?

Do you provide support to my clients?

Will my clients see expiration or billing notices?

Will you contact my clients?

How do I add a new account to my Reseller Panel?

How do I add an existing account to my Reseller Panel?

Can I create trial accounts?

Can I resell yearly plans?

Can I log into my clients' accounts?

How do I cancel a resold account?

How do I remove an account from my Reseller Panel?

How do I purchase credits for my resold accounts?

What customization options are available with the Reseller Program?

Is there an API for Resellers?

What does the Reseller Panel look like?

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1 - Search for accounts 11 - Prepaid credit - purchase credit and apply to any resold account
2 - Filter by plan type (trial, monthly, yearly) 12 - SMS sending credit - purchase SMS sending credit and apply to any account on the Trial, Plus, Professional, or Enterprise plans
3 - Filter by account status (active, expired, both) 13 - Compatibility credits - Purchase credits and apply to accounts so they can see how their email designs look in different email clients
4 - Sort by account expiration date 14 - Default account settings - Customize the look and feel of your resold accounts. Will be applied to all resold accounts.
5 - Resold account information 15 - Common questions - Link to our Reseller FAQs
6 - Log into Resold account  16 - Reseller API - access our fully supported API so you can manage your hosted accounts from outside of our Reseller Panel
7 - Update plan information, add CNAME, Cancel account, Customize individual account 17 - Contact ActiveCampaign support via email or Live Chat
8 - Create new account from Reseller panel 18 - My Account - View your username and update your password
9 - Billing Profile - Billing information 19 - Logout 
10 - Billing History - View all past invoices for Resold Accounts 20 - View Reseller discount information and how many paid accounts are on your reseller panel.

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How will I be billed?

You will be billed monthly per account. While you will have a single billing profile (credit card), each account will be billed on its own account renewal day each month.

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How do I view/edit my billing information?

Log into your Reseller panel and click on “Billing profile” from the right side menu.

All of your client accounts on your overall reseller account will be billed to this single credit card. It is up to you to collect payment from your resellers, any way that you choose!

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How do I view past invoices for my resold accounts?

Log into your Reseller panel and click on “Billing history” from the right side menu.

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Do you bill my clients?

You will be responsible for billing your resold accounts. One option for billing your clients is a WHMCS module created by a third party developer. You can find more information about that here. 

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Do you provide support to my clients?

As a Reseller, you will be the first point of contact to provide support/assistance should one of your clients request it. However, if one of your clients reaches out to us for help, we will provide as much support as possible. If it is a billing-related issue, we will refer them back to you.

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Will my clients see expiration or billing notices?

No, only you will be notified.

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Will you contact my clients?

No, you are able to specify a contact email address that we would use per account. So if we have any questions, issues with bounces or abuse, etc., we would contact only the email you specify.

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How do I add a new account to my Reseller Panel?

  1. Log into your Reseller panel and click on “Add New.”

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  2. Complete the fields located on the “Add New Account” page and click “Add & Pay Now.”

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The Account field is the website address that your client will go to in order to log into their account. If you would like to use a custom domain, you can add that as well.

The client name and email address are required, however, we will never contact your clients directly.

The Notification email should be an email address that you check regularly. This email address will be used for us to contact you regarding any issues with this account, such as billing, campaign approvals, abuse reports, etc.

The Language dropdown will allow you to change the language for this account. For example, you can choose Chinese if you wanted this account to appear in Chinese.

The Time Zone dropdown will allow you to select the time zone for this client.

The Plan section will allow you to choose a plan level, choose between monthly or yearly, and contact limit.

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How do I add an existing account to my Reseller Panel?

Our support team can assist with moving existing accounts into your Reseller panel. In order for us to process that request, we will need the following:

  1. An email request sent to help@activecampaign.com from you (the Reseller). Make sure to include the name of the account you wish to have moved to your Reseller panel.
  2. An email request sent to help@activecampagin.com from the email address associated with the admin on the account that is to be moved. They will need to include their account name as well as your email address in this request.

Once we receive that information, we'll take care of the rest and will follow up with you via email once the account has been moved.

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Can I create trial accounts?

Yes, you can create any number of trial accounts by selecting “Non-recurring plans” from the plan dropdown located on the “Add New Account” page. Trial accounts have our standard trial limitations but can be branded/private labeled.

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Can I resell yearly plans?

Yes. Just select “Yearly plans” from the 2nd plan dropdown field located on the “Add New Account” page.

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Can I log into my clients' accounts?

Yes, from the partner control panel you can easily log into any of the accounts you manage. Just log into your Reseller panel and click the “Login” button for any of the accounts listed.

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How do I cancel a resold account?

From your Reseller panel, click the dropdown button next to “Login” for the account you wish to cancel. Select “Change” then click “Cancel this account.”

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How do I remove an account from my Reseller Panel?

If you are a reseller and wish to have an account removed from your Reseller panel, just send our support team an email at help@activecampagin.com and let us know which account you wish to have removed. It is not possible to delete a resold account.

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How do I purchase credits for my resold accounts?

You can purchase prepaid credit, SMS sending credits, and compatibility credits from the right side menu of your Reseller panel. Once you purchase credits, you can allocate those as needed to your resold accounts.

Prepaid credit will be used for any account that would normally charge your credit card. This includes recurring charges as well as additional purchases (sms credits, compatibility credits, and ERJA data points). Once the prepaid credit has been depleted, we will charge your credit card as usual. For example, you can purchase prepaid credit for a specific account. Instead of charging your card a specific amount per month for that account, we would deplete the prepaid credit you purchased instead. Once that credit runs out, we would charge your credit card again.

It is important to note that every time prepaid credit is used, your credit card will be authorized (but NOT charged) for the amount of $1.

SMS sending credits can be purchased for/allocated to any account that wishes to use the SMS feature. Please note that accounts on the Lite plan do not have this feature.

Compatibility credits are for the compatibility preview tests. This allows your users to test their email designs to see how they look in Gmail, Outlook, iPhone/iPad, etc.

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What customization options are available with the Reseller Program?

With our Reseller program, you can re-brand and customize the look your resold accounts. Click here for more information on re-branding your account.

You can also set up a custom domain for each account you manage. See this help document for more information about using a CNAME.

It’s important to note that while our software is fully rebrandable, there will be some technical items that people could find if they really dug into things. For example, the hosting & mail server IP addresses may trace back to ActiveCampaign. We also suggest to think of yourself as offering a value added service. Therefore even if you do not private label you can still resell our service (and even charge more) for providing value added services such as personalized support, email template assistance, and more.

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Is there an API for Resellers?

Yes, we do offer a fully supported API that lets you manage your hosted accounts from outside of our Reseller Panel. To access the Reseller API, click on “Reseller API” from the right side menu.
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