Sarah N
Articles
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How do I save an automation email as a template?
All automated campaigns can be saved as templates for later use. To save an automation email as a template: Click Automations on the left menu. Open the automation containing the email you wish t...
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How to import a campaign from a share link
You can import any campaign template created by other ActiveCampaign users into your ActiveCampaign account. Templates are imported with a share link. Take note Only templates created within Activ...
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Why do I experience higher email bounce rates around the holiday season?
As an email marketer, you may notice an increase in the amount of valid contacts that hard bounce during the holiday season. This increase can lead to several contacts with valid email addresses be...
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Campaign archives
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email."A ...
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How do I see which automations a contact has been in?
A contact's profile page will list all automations they entered. In addition, you will have the option to view the contact's automation status, completion rate, date/time they completed the automat...
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Why emails may be delayed
It is a common misconception that email delivery is instantly completed after you hit "Send." Email is designed to be sent from Mail Server to Mail Server until it reaches the ultimate destination,...
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Send coupon codes without an integration
In this article, we'll show you how to import and distribute coupon codes to contacts using email. Take note This solution is for customers who do not use the Shopify or WooCommerce native integr...
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Why does my campaign say "Analyzing"?
If your campaign has a status of “Analyzing,” this means your campaign is being reviewed by our Compliance team to ensure that your campaign is within our Terms of Service and meets industry standa...
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About campaign opens tracking with ActiveCampaign
ActiveCampaign tracks opens activity for every direct and automated campaign you send. You can view campaign open trends in your campaign reports. Take note It is impossible to track opens for cam...
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How do I trigger an automation to run when a contact replies to my campaign?
There are two ways to add contacts to an automation when they reply to a campaign or automation email: you can create an automation that uses a "Replies to an email" trigger, or you can set up a ru...