Sarah N
Articles
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How do I update deals that trigger an automation?
When you add any one of the following actions to update a deal in an automation: Update a title Update a status Update a deal owner Update a value Update a stage Update a custom deal field Add a d...
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About link tracking
With link tracking, you can see if contacts clicked any links in your campaigns. This helps you gauge the effectiveness of your emails and measure contact engagement. How link tracking worksBy defa...
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What is the difference between "Runs once" vs "Runs multiple times"?
You can configure automation triggers to run once or multiple times for contacts. This setting is located in the trigger "Action Options" modal: Runs once "Runs once" means that contacts enter you...
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What is the difference between split testing automations versus campaigns?
In this article, you'll learn the difference between split-test automations and split-test campaigns. Take note Access to the features below depend on your ActiveCampaign plan. Split test campaign...
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How to add a GIF to a template or campaign
With the Image block, you can add a GIF to any direct or automated campaign or email template. Take note All email service providers do not support GIFs. For example, Outlook 2007, 2010, and 2013 w...
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How do I change the default footer in my emails?
All outgoing emails must include your physical mailing address and an obvious way to unsubscribe. At ActiveCampaign, we automatically provide these items for you in a default footer. This footer ap...
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Why is the "If/Else" statement for an email-related action not working in my automation?
Summary A contact went down the wrong path in an If/Else statement after they opened the automation email. Resolution If an "If/Else" action is not working as intended and the contact is going down...
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How to send a date-based campaign
There may be a time when you want to send out an email campaign to your contacts based on a certain date such as a birthday, anniversary, or when they joined your list. You can send the campaign re...
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Why is my campaign pending approval or review?
All first-time campaigns go through an approval process. This ensures your campaign is within our Terms of Service and meets industry standards. However, even seasoned users may find that their com...
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How to add a column to your campaign
In addition to text boxes, images, and other assets, you may also want to add a column to your email campaign. In this article, you will learn how to add a column to your campaign. Add a column to ...