Sarah N
Articles
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How to create and edit a stage in ActiveCampaign
Stages represent the steps included in your pipeline or sales process. In the Deals CRM, they are presented in columns; as deals progress through stages, they move from left to right. When you ...
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How do I install the ActiveCampaign mobile app for iOS?
In this article, you'll learn how to install the ActiveCampaign mobile app for iOS. The ActiveCampaign mobile app supports iOS 14.0 and higher. Install the ActiveCampaign mobile app for iOS ...
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Overview of automation statistics
You can view automation statistics and email metrics from the Automations section of your ActiveCampaign account. Automation statistics on the Automations Overview page Automation statistics provi...
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Will a contact receive a campaign multiple times if they are on more than one list for that campaign send?
The contact will receive your email once.ActiveCampaign will only send one campaign per contact at the time of send, regardless of how many lists a contact is subscribed to. This means that if a co...
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How do I add/edit contacts with the API?
The contact_sync API call allows you to add or edit a contact based on their email address. You can use this single call to to add/edit contacts, rather than using the two step process of calling c...
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How do I import contacts using the copy and paste option?
The copy and paste import option allows you to import your contacts quickly. You may want to use this option for shorter lists, or if you do not have a lot of custom fields. To get started: From t...
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Troubleshooting connected email accounts
Connecting your IMAP and Exchange email account to Deals shows you sent and received emails for a contact with an open deal. These emails can be sent from your ActiveCampaign or connected email acc...
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Create and save segments
This article explains how to create and save a segment. Learn how to get started with segments to ensure you’re familiar with using them.Take note When scheduling a campaign, the segment will inclu...
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How to change the name of your list
With ActiveCampaign, you can change the name of your list at any time. Click Contacts > Lists to navigate to the lists page in your account. Each list you create has an "Import contacts" button a...
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How do I change my account name?
Our Customer Experience Team processes account name change requests. Account name change requests need to be submitted from the email address associated with the Primary Administrator. Take note A...