Sarah N
Articles
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When to use custom fields and tags with contacts
There is some overlap between when you would want to use a custom field versus a tag so it can at times be unclear which you should use.Custom fields are better suited to capture permanent data rel...
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How do I stop or cancel a scheduled campaign?
With ActiveCampaign, there are two ways to stop or prevent a scheduled campaign from sending. This article explains both options. How to disable a scheduled campaign from the Campaign Overview page...
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Understanding Form Statistics
With ActiveCampaign, you can view statistics for each form you create. For example, you can see total form entries, the number of contacts created, and the number of deals created. It also shows yo...
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How to create custom email headers and footers
Custom headers and footers are non-removable pieces of content you create and are applied to every outgoing campaign and automation email. These are mainly used for branding purposes and are visibl...
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ActiveCampaign ecommerce segment conditions
In this article, you'll learn about ecommerce segmenting conditions available with the following integrations: Shopify WooCommerce BigCommerce Square Custom 3rd party Take Note Square integration ...
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How do I add a hidden field to my form?
A hidden field can be used to pass information about contacts into your account when they submit your form. This field is not visible to your contacts. You can use a hidden field to collect informa...
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Database sync for importing contacts
Database sync is an import function that allows you to connect a MySQL database to your ActiveCampaign account so that you can add contacts to a list. Similar to an import, this is can only be run ...
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Partner Portal - Common Questions
The ActiveCampaign Partner Program is designed to help Agencies and Resellers manage multiple client accounts efficiently. This article addresses frequently asked questions about the program, cover...
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How to delete contact records
You can delete contact records from your ActiveCampaign account if you have Contact Delete permissions. Take note If you delete a contact, this action is permanent and cannot be undone Only Admin u...
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Do unsubscribed, unconfirmed, or bounced contacts count against my contact limit?
It depends. How your contact limit is calculated is determined by when you created your account: Accounts created on or after November 3, 2025: Yes. All contacts, regardless of their list status, c...