Troubleshooting login issues



In this article, we will walk through a few of the most common issues you can experience when logging into your account and how to troubleshoot them.

Resetting your forgotten password

  1. Go to your ActiveCampaign account login page. The URL will look similar to:
  2. Click the "Forgot?" text in the password field.
  3. Type your login email address, then click "Submit."
  4. A confirmation message will appear on your screen. Go to your email inbox and look for an email with the subject line "ActiveCampaign password reset instructions." Make sure to check your spam folder.
  5. Click the "Update Password Now" button in the email. You will be redirected to your Account Login page.
  6. Type your new password, then click the "Submit" button.

Unable to verify email address

Under certain conditions, you must verify your email address before logging in. Learn more about the login verification process.

If, for some reason, you’re unable to receive our email verification codes, please reach out to our Customer Experience Team.

Logging in with a forgotten username

If you are trying to log in, but you have forgotten your username, you can do the following:

  • If you are the primary admin on your account, your username will simply be “admin.”
  • If you are any other user, your primary administrator can look up your username by heading to Settings > Users and Groups.

Note that the ActiveCampaign Customer Experience team cannot share usernames. You must go through your account’s primary admin.

Account is under maintenance

If you see a spinning animation while attempting to log in, your account is under maintenance. This process will usually take less than an hour to complete. If you cannot log in after 2 hours, please contact our Customer Experience Team.

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