Adrienne S
Articles
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How do I stop a predictive email send in an automation?
To stop a predictive email from sending after a contact has already passed through a "Predictive Email send" action in an automation, you can do one of the following:Delete the Predictive send bloc...
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What time does a contact trigger an automation if the automation is date based?
The date-based trigger can be set to check daily, weekdays, or weekends at any specific hour in the contact's timezone or the account timezone. The Date Based Trigger functions as if it were "Runs...
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How do I send SMS directly to a single contact?
ActiveCampaign does not have a way to send an SMS to a contact outside of an automation. You can create an automation with an SMS action, then add a contact to this automation. This will send an SM...
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How do I use rolling date windows in relation to date-based fields?
A rolling date window is based on where the custom field date is in relation to the current day. You can set up a wait condition so a contact moves forward a certain number of days before or after ...
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What timezone is used when displaying timestamps in the web app?
Timestamps under an /app/ page (like "Contacts", "Deals", etc) will automatically use the time zone of the computer/operating system. The exception to this is the contact's activity stream. The act...
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Minimum permissions to access the Exclusion list
To ensure a User Group has access to the Exclusion list, the following minimum permissions must be met: User Group must have access to at least one list User Group must be able to Edit Lists User ...
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Cloudflare or 504 errors
Summary ActiveCampaign uses Cloudflare to help with the deployment and security of the website. With certain errors in loading the platform (504s especially) you may see "cloudflare" error page: R...
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How to change the login email
You can change your login email and change the login email for individual users. Take Note If you are a Partner or Reseller and want to change the login email, contact our Customer Experience Team ...
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Salesforce Error "Unauthorized Endpoint"
Summary Full error message is: "Unauthorized endpoint. You must create a domain by going to Setup > My Domain. This domain can take some time to register. However, you will receive an email from Sa...
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Can I have tags appear on a Contact's record in Microsoft Dynamics 365?
We currently do not sync tags created in an ActiveCampaign account into Microsoft Dynamics 365. This is not a feature that is available at the moment. Related Articles How to connect Microsoft Dyn...