Adrienne S
Articles
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Where can I find the spam complaint rate on my Campaigns?
When sending emails to contacts, you may receive some spam complaints. These complaints can harm your sender reputation, deliverability rates, or even get you blocked by ISPs. This article will sho...
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Automation Reports: "You are not authenticated to view this page"
Summary Attempting to access All Automation Reports. The page is blank, and I'm seeing "You are not authenticated to view this page". Resolution If you are logged in via the CNAME, disable site t...
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Scores set to 0 by automations are being reset by static scoring rules
Summary Why are scores set to 0 by automations not sticking and are being reset by static scoring rules? Resolution This is expected behavior when the static scores have the "points expire" field s...
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Pages error message: "Not able to verify the domain, x, is not forwarding traffic to AC servers"
Summary Error message: "Not able to verify the domain, x, is not forwarding traffic to AC servers" is received. Resolution Make sure you have registered each custom domain with your domain provi...
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Are name changes automatically reflected in all parts of the platform?
No. When renaming things in ActiveCampaign, you may see different behavior depending on which platform feature you're changing.Use the guide below to verify if name changes in your ActiveCampaign a...
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Form Action: When is the tag added?
If a form is set to single opt-in, the tag will be added when the form is submitted. If the form is set to double opt-in, the tag will be added once the contact has confirmed the subscription.
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What is the email results form action used for?
The email results form action is used to notify that a form has been submitted. There is very little customization you can do to this notification. If using Email Results in a Form action, all fiel...
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Why does my campaign have so many link clicks?
This article refers to general link clicks in your campaign. If you are looking for help with unsubscribes due to bot clicks, you can learn more about our bot click unsubscribe protection and two-c...
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Facebook Custom Audience: "permissions error"
Summary When creating a new custom audience in an automation, I see the error message "permissions error". Resolution To correct this you will need to adjust your permission in Facebook: Add Peopl...
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API: contact with "91" as list subscription status
The 91 status identifies list subscriptions that are removed from contacts — not unsubscribed, but actually removed from the contact record — this is possible and happens when the contact_edit v1 A...