Ashlee U
Articles
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Campaign text or content styling looks different when sent to an inbox
Summary If your campaign text or styling looks different on the sent email compared to how it looks in the ActiveCampaign drag-and-drop designer, it is most likely due to styling or HTML that has b...
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Email Designer: Text or link color is different in the inbox
When using the Email Designer (launched in 2022), if your text or link color is a different color when it arrives in the inbox, you can check the code with the built-in code editor to resolve the i...
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Classic Designer: Campaign is blank or content partially missing in Outlook or Gmail
Summary If campaigns sent to Outlook or Gmail contacts arrive with blank or partially missing content, it is most likely related to the Classic Designer in ActiveCampaign. Resolution To resolve thi...
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I am not able to edit my campaign
If you are unable to edit your campaign, please check if you are using the Classic Designer. If you are, please create your campaign in the Email Designer (launched in 2022) which does not have thi...
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Partner Programs: US State Sales tax overview and FAQs
If your business is based in the United States, you or your clients may be subject to state sales tax on ActiveCampaign purchases. The taxability of products and services provided by ActiveCampaign...
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How to use the "This deal's" condition in automations
You can specify a deal with the “This deal’s” conditions in an automation to ensure the correct deal is being updated. “This deal’s” conditions are very useful if contacts have multiple or older de...
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How to Move or Copy actions in automations
As you work through creating an automation, you may notice that you need to make a few edits to actions that already exist. With the Move/Copy action you can move or copy an action or set of action...
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How to bulk edit Accounts
With ActiveCampaign, you can edit multiple Accounts at once. Bulk editing Accounts can help you be more efficient in managing your Accounts and making updates across multiple Accounts. You can bulk...
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Troubleshooting Outlook Add-in
There may be times when you experience unexpected behaviour with the ActiveCampaign Outlook Add-in plugin. This article contains commonly asked questions and different methods you can use to help y...
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How to remove ActiveCampaign branding from Pages
With ActiveCampaign Pages, your published landing page will include a footer that says "Built with ActiveCampaign" by default. To turn the ActiveCampaign branding off, follow these steps: Click W...