Sarah N
Articles
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I am not able to connect multiple Calendly accounts
Issue I can't connect multiple Calendly accounts. It keeps defaulting to the account already connected. Information The page where Calendly hosts their auth page keeps cookies that hold a record o...
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About the ActiveCampaign Sales CRM Dashboard
The Sales CRM Dashboard offers a quick glimpse into some of your most important metrics. It is the first page you see when you log into your ActiveCampaign account. In this article, you'll learn ho...
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Connect VTEX to ActiveCampaign
Use the ActiveCampaign VTEX integration to sync contacts, website visits, and purchase data from your VTEX store to ActiveCampaign. Take note You need an ActiveCampaign account and a VTEX account ...
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Email Designer: Use the Product Catalog block with your email campaigns
Use the "Product Catalog" content block in the email designer to display products from your Shopify or WooCommerce store. Take note The Product Catalog block is available natively in ActiveCampaig...
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Data Processing Addendum (DPA)
Click here to view our Data Processing Addendum.
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An image in my campaign shows a question mark
This happens when an image used in a campaign is from a web server outside of ActiveCampaign's domain. This triggers the image server on the subscriber's end to blocks requests from certain user ag...
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The "Hide in mobile" option does not work in Gmail
If the campaign is clipped in Gmail, the “Hide in mobile” feature will not work and Gmail will render the email in desktop mode. To learn more, read the "Why is Gmail clipping my email?" help artic...
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Contact did not receive automation email
The reasons why a contact may not have received your email could be due to any of the following: The contact has not yet reached or skipped the "Send an email" action in your automation. Read the ...
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Sales tax overview and FAQs
If your business is based in the United States, you may be subject to state sales tax on your ActiveCampaign purchase. Where applicable, the tax will be calculated based on your billing address and...
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Where can I find my lists?
To locate your lists: Click Contacts on the left menu. Click Lists on the secondary menu. If this menu is collapsed (shown below), hover your mouse over the ActiveCampaign logo at the top left ...