Ashlee U
Articles
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How do I change the Primary Admin username?
Primary Admins and users in the Admin user group can update the Primary Administrator's name under Settings > Users and Groups > Edit. This is not possible under the main Settings > Account tab.
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Connected Deals email has a "partial" status
Summary Email connected under Deals > Deals Settings as the status "partial." Resolution This status should clear up within 24 hours. If it does not, please disconnect and reconnect the affected em...
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Contact not receiving emails but appears to be subscribed (Exclusion List)
Summary Contact is not receiving emails but appears to be subscribed. Resolution If a contact is not receiving emails and they appear to be subscribed, it could be that they are on an Exclusion lis...
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How can I pull an average open rate per list?
You can see a percentage for engagement per list with the Engagement Management tool under Lists here: Click Contacts > Lists to navigate to the Lists overview page. Choose the list for which yo...
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Error: Deals CSV not importing. Error An unknown error occurred while importing this row. Please double check it before reimporting
Summary CSV not importing Deals. Error "An unknown error occurred while importing this row. Please double-check it before reimporting." Resolution Go to Deals > Import/Export Status and click "Do...
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Attribution Touchpoints not showing up in contact record
Summary Attribution touchpoints not showing up in contact record. Resolution Make sure these three things are in place for Attribution to show up: Cookie needs to be identified on the contact pr...
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Limits per "Go to" action in automation
The number of times a contact can go through the same "Go to" action depends on whether your automation includes a "Wait" action immediately after the "Go to" action or not. Without a "Wait" acti...
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Brand Kit overview
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email."Wi...
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How to view custom objects in Custom Reports
With custom objects available in Custom Reports you will be able to create reports comparing custom object data to your ActiveCampaign data. This information can be used to help obtain valuable ins...
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How to print and download your campaign
You can print or download campaigns from our new campaign flow. This can be helpful if you want to share your campaign with external stakeholders or save it to your computer for future reference. T...