Sarah N
Articles
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Deep Data and currency
Currencies displayed on contact profile pages and Ecommerce reports for orders synced from any Deep Data connection will be the same currency used in your Ecommerce store. This includes custom Deep...
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About campaign bounces and bounce codes
A contact is marked as bounced when their receiving email server rejects an email campaign or automation email. This rejection can mean that the email address is invalid or their inbox is inaccessi...
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How do I save my spreadsheet as a CSV file?
The instructions below use Excel for Mac version 15.32, however most spreadsheet programs will follow a similar process. Open your spreadsheet and click “File” and then “Save As.” Select “CSV UT...
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How do I add or change my profile photo in ActiveCampaign?
The profile photo that appears on the bottom left corner of your ActiveCampaign account is pulled from a third-party service called Gravatar. The image in your Gravatar account represents you onlin...
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Where can I see Attribution information in my ActiveCampaign account?
Attribution data lives in its own box on the contact profile. If the contact has any conversions, a Conversions tab will appear in the box. If the contact has any sources that aren't tied to conver...
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How do I use a different mailing address in my campaign footer?
In this article, we'll show you how to change the physical mailing address that appears in the footer of your email. Take Note You can only make this update for direct campaigns with a "Draft" or ...
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Using Event Tracking to trigger automations
Event tracking allows you to collect and utilize specific events that a contact makes. These events are specific actions from your site or any application or script that can include signups, orders...
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How to manually add or remove a contact(s) from a list
You can add and remove contact(s) from a list. If you are looking for information on how to import your contacts, for instance, from a .csv file, please see the article on that topic. Take note To ...
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Use single opt-in with your ActiveCampaign form
With ActiveCampaign, you can use a single opt-in with your email marketing subscription forms.A single opt-in means contacts will not be asked to confirm their subscription to your list. Once they ...
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Salesforce Integration: Contacts stuck during sync after Hyperforce migration
Contacts may get stuck during a sync using the ActiveCampaign Salesforce integration. This can be due to an Org migration, such as Hyperforce. To remedy this situation, you must re-complete Step1: ...