Sarah N
Articles
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How to apply interest tags based on page views
One method of keeping track of your contact's interests is to apply a tag when they repeatedly view a page or section of your site. You can use this interest tag to personalize your email content (...
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Custom contact field overview
ActiveCampaign provides default fields for storing information about your contacts. You can also use custom fields to collect additional information important to your business. Using custom contact...
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Email templates overview
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email."Wh...
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Accepted payment options
Your ActiveCampaign plan is a subscription service. MasterCard, Visa, American Express, and PayPal payments are billed on a recurring basis. Check and Wire payments are not billed on a recurring ba...
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Custom Reporting Dimensions
Dimensions in your custom reports are aggregate numbers. This includes total campaign sends, campaign engagement metrics, total automation completes, and more. In this article, you'll learn which d...
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How to trigger automations to run when a contact interacts with your 1:1 emails
You can trigger your automation to run when a contact opens, replies to, or clicks a link in your 1:1 email. "Opens/Reads an email" trigger When you select this trigger, you have the option to ch...
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How Salesforce Opportunities work with ActiveCampaign
You can sync Salesforce Opportunities to your ActiveCampaign account. Doing so lets you see the Opportunity on contact records, trigger automations when opportunities are created or updated in Sale...
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FAQs and Glossary for A2P 10DLC
ActiveCampaign’s SMS solution makes sending targeted, automated SMS messages easy based on a customer’s actions and behaviors, all from within the automation builder and broadcast sending. To use S...
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Contact Trend report explained
The report below is only available for existing accounts created before February 7, 2025. Accounts created on or after that date will only have access to the new Contact Performance Report. The C...
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Basic troubleshooting steps for your ActiveCampaign account
There may be times when you experience unexpected behavior with your ActiveCampaign account that affects performance. This can include certain platform areas not loading, not performing correctly, ...