Sarah N
Articles
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How to add a GIF to a template or campaign
With the Image block, you can add a GIF to any direct or automated campaign or email template. Take note All email service providers do not support GIFs. For example, Outlook 2007, 2010, and 2013 w...
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How do I change the default footer in my emails?
All outgoing emails must include your physical mailing address and an obvious way to unsubscribe. At ActiveCampaign, we automatically provide these items for you in a default footer. This footer ap...
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Why is the "If/Else" statement for an email-related action not working in my automation?
Summary A contact went down the wrong path in an If/Else statement after they opened the automation email. Resolution If an "If/Else" action is not working as intended and the contact is going down...
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How to send a date-based campaign
There may be a time when you want to send out an email campaign to your contacts based on a certain date such as a birthday, anniversary, or when they joined your list. You can send the campaign re...
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Why is my campaign pending approval or review?
All first-time campaigns go through an approval process. This ensures your campaign is within our Terms of Service and meets industry standards. However, even seasoned users may find that their com...
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How to add a column to your campaign
In addition to text boxes, images, and other assets, you may also want to add a column to your email campaign. In this article, you will learn how to add a column to your campaign. Add a column to ...
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Start an automation on a date or time
In this article, you'll learn three different ways to start an automation on a specific date Take note The first two options in this article involve the segment builder. Here is some terminology to...
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How do I see a contact in an automation?
With ActiveCampaign, you can see where a contact is in your automation and how they entered it. Being able to view your contact's path will show you what steps they completed and can help you addre...
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How to view basic campaign details
As you send different types of campaigns, you might want to recall certain information about them, like which list received a specific campaign. In ActiveCampaign, you can view basic campaign detai...
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How do I use the date-based trigger and actions in an automation?
With ActiveCampaign, you can start an automation based on any date field in your account. You can also use date and time conditions with "Wait," "If/Else," and "Jump To" actions. Take note If usin...